Receptionist

8 months ago


Nelson, United Kingdom Pendle View Medical Centre Full time

JOB SUMMARY Main duties to include dealing with incoming telephone calls confidently and signpost patients to the appropriate service or healthcare professional in a courteous, efficient, and effective way. To be able to process appointment requests from patients by telephone or by the relevant NHS approved communication tool, following the Care Navigation protocol. To provide a professional and comprehensive information support service to the practice team. The post holder will be expected to undertake a range of clerical task, including the use of a PC for data inputting and operation of the EMIS Web system.

The post holder must gain a working knowledge of clinical coding and the QOF reporting system. To provide a point of reception contact for patients and act as a focal point of communication between patients doctors and other members of the clinical and administrative staff.


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