Landside Facilities Officer

4 weeks ago


Stansted Airport, United Kingdom MAG Full time

**Landside Facilities Officer**:
**Date**:10-Feb-2023

**Location**: London Stansted Airport, GB

**Company**:MAG
- Facility Officer
- Landside Operations
- London Stansted Airport
- Permanent
- 36.75 hours, salary £22,649, rising to £25,084 after successful 3 month probation

**About us**
Every year, London Stansted Airport connects over 28 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region. There is an exciting future ahead for London Stansted. Having already invested millions in the departure lounge and baggage system, this year we also secured approval for the next phase of growth, with permission granted to increase the airport’s capacity from 35 to 43 million passengers per year. We’re all here on a journey ourselves, striving every day to help make air travel smoother, more seamless, connecting more people and goods with the world. As a team, we recognise the importance of what we do, supporting one another along the way. Together, we are the Journey Makers.

**The role**

To manage the operation of the bus and coach station at Stansted Airport ensuring a safe operating environment, excellent customer service and mínimal disruption is delivered at all times. Working as part of the Landside Operations team to ensure that the coach station operates to the highest standards for both guests, employees and stakeholders.
Working with scheduled bus and coach service providers, you will ensure that exceptional presentation and service standards are delivered and grow positive working relationships.
- To oversee the management of Stansted Airport coach and bus station ensuring efficient operation and mínimal disruption including bay management
- To carry out daily Health & Safety inspections on the Coach Station facility and report/record all faults through the Airports fault reporting process
- To facilitate the payment of charter coach charges and bank monies daily through the agreed process
- To provide information and assistance to all customers and service providers using the coach and bus station services.
- To provide detailed information relating to the Stansted Airport departures and facilities
- Ensure a high level of Customer Service is delivered without exception and make decisions that improve the experience of all customers and bus and coach station service providers.
- To liaise with Cleaning Supervisors to ensure the coach station facility is cleaned to a high quality standard
- To liaise with the Stansted Airport service providers regarding service updates
- To manage the evacuation of the Coach Station facility and assist in the Terminal evacuation procedures.
- Create a ‘buzz culture by constant communication, integrity, positive energy and pride
- To carry out any other duties as are within the scope, spirit and purpose of the job as requested by the Car Park Supervisor

**What will make you successful in this role**
- Proven customer service skills
- Good communication and Administration skills
- Health and safety knowledge
- Self motivated
- Driven
- Dynamic

**What benefits can we offer?**

What can we offer in return? Great benefits, as you would expect from a business the size of MAG - in the shape of a competitive salary and benefits package including 6% company contribution pension, 24 days holidays plus bank holidays, free parking, subsidised public transport and a huge range of company discounts.

**Equal Opportunities & Reasonable Adjustments



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