Market Research Interviewer

6 months ago


Gatwick Airport, United Kingdom Gatwick Airport Limited Full time

**To be the airport for everyone whatever your journey**

**Market Research Interviewer**

**The Opportunity**:
Are you our next Market Research Interviewer? We are looking for someone who can help us redefine what's possible for London Gatwick. This role is an integral part of the Market Research team, undertaking a range of face-to-face market research surveys and acting as the eyes & ears of the airport.

As part of our ‘Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and growing your career.

**What is the role?**

The Market Research team undertake a range of surveys to collect information on the opinions, experiences and preferences of our customers that ensures we can provide the best service and inform future planning decisions for the airport. If you enjoy interacting with the public and are interested in helping to develop the airport of the future, then this is the role for you. It entails working both landside & airside, across all areas of the airport, acting as an ambassador through positive interactions.

Surveys are primarily conducted on tablets and most of the time you will work independently on a shift basis, but as part of a wider team. Shift times vary depending on the type of survey and passengers/flights being targeted. A typical week is 20 hours, rostered between the hours of 0500 and 2300, split over three 6-7-hour shifts per week. The roster is released a year in advance.

**What you'll be doing**
- On-airport face-to-face interviews undertaken on tablets using pre-loaded structured questionnaires throughout all areas of the airport.
- Independently planning for your day in response to quotas and flight demands.
- Interviewing in accordance with the Market Research Society's Code of Conduct
- Recording your quotas and updating spreadsheets on Microsoft Teams.
- Attending quarterly team meetings to contribute to the success of the wider team.
- Act as ambassadors for London Gatwick Airport, carrying out interviews in a positive and professional manner.

**Do you have what we're looking for?**
- Market Research experience is an advantage.
- Airport knowledge whilst not essential would be an advantage.
- Must be able to read, understand and speak English fluently, the ability to speak other languages would be an asset.
- Ability and confidence to work well as part of a team and autonomously under own initiative.
- Previous experience of working towards and prioritising targets.
- Excellent interpersonal, communication and listening skills.
- Be confident and able to approach and engage people.
- Able to go above and beyond to deliver great customer experience.
- Ability to work in a fast-paced and busy environment.
- Some IT skills and knowledge of MS Office package.
- Must be able to get into London Gatwick to start/finish work for 0500 - 2300.

**Why Work for London Gatwick?**

We are committed to reflecting the diversity of our local community and the passengers we serve. We value an environment where everyone feels comfortable, respected, and empowered to be their authentic selves. As an equitable, diverse, and inclusive employer, we encourage different perspectives that redefine what's possible. Together, we form a strong and united team.


  • Recruitment Consultant

    7 months ago


    Gatwick Airport, United Kingdom red robin recruitment Full time

    Recruitment Consultant - International Software Markets **Brighton | Permanent | £30 - 38k + Commission - no threshold - Commission starts at 20%** Dive into a role where expert knowledge meets relentless drive, creating the perfect environment for success. **Responsibilities**: - Employ innovative sales and marketing strategies to unearth new business...

  • Sales Consultant

    6 months ago


    Gatwick Airport, United Kingdom Odun Promotions Ltd Full time

    We are seeking a dynamic Sales Consultant to join our team. Duties: - Engage with potential customers to understand their needs and recommend suitable products or services - Conduct market research and analyse sales data to identify trends and opportunities - Develop relationships with clients to ensure customer satisfaction - Deliver sales...


  • Gatwick Airport, United Kingdom red robin recruitment Full time

    **Enterprise Software Recruitment Consultant**: **Unleash Your Potential in a High-Performing Team**: **Gatwick | Permanent | £30-45k Plus Commission**: Step into a role that values expertise and drive, where you can harness your recruitment skills within the thriving cloud technology sector. This top-tier company is the epitome of dedication and precision,...

  • Service Advisor

    6 months ago


    Gatwick Airport, United Kingdom YOLO Recruitment Full time

    **NEW SERVICE ADVISOR JOB** **Gatwick, Crawley** **Salary: 27k basic +36k ote + benefits + car scheme** My Client, a dealership in Gatwick who offer fantastic company benefits are currently looking to interview and take on a Service Advisor / Aftersales Advisor to join their team. Duties of the successful Service Advisor / Aftersales Advisor: - Ensuring...

  • Senior Agent

    6 months ago


    Gatwick Airport, United Kingdom Costain Full time

    Due to project growth the position of **Senior Agent** has become available to join our successful team at in **Gatwick Airport** The Costain Aviation Sector is growing at pace with a strong pipeline of opportunities in the South of the UK. This is an exciting opportunity for a Senior Agent to be part of a high performing team, develop in the role and...

  • Service Advisor

    6 months ago


    Gatwick Airport, United Kingdom Marshall Motor Group Full time

    **Service Advisor**: Job description **Customer Service Advisor** **Location: Marshall Volkswagen Gatwick** **Hours: 46.5 hours per week, including Saturday mornings on a rota basis** **Salary: Competitive Basic Salary Including an uncapped OTE** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support,...

  • Travel Retail

    6 months ago


    Gatwick Airport, United Kingdom The Estée Lauder Companies Full time

    Position Summary: To achieve the personal objectives set down by Clinique and to contribute to the success of the account. To promote and maintain Clinique’s image and reputation to the customer. **Key Responsibilities**: **Retail Sales** **Measures** Achieve the targets set by the Company as communicated by the counter manager. KPIS Target...


  • Gatwick Airport, United Kingdom Novo Nordisk Full time

    Senior Compliance Specialist **Category**:Legal, Compliance & Audit**Location**:Gatwick, South East, GB- For over 100 years we have been driving change to defeat diabetes, but we know that what got us here today is not necessarily what will make us successful in the future. We are now transforming our business and taking our expertise into new territories...

  • Sales Consultant

    6 months ago


    Gatwick Airport, United Kingdom The Watches of Switzerland Group Full time

    **Job Description**: Do you see yourself growing and developing your career in luxury retail? Can you build close relationships with clients that last beyond a single sale? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge? Our Sales Consultants are...

  • Qualified Paramedic

    6 months ago


    Gatwick Airport, United Kingdom IPRS Aeromed Full time

    **IPRS Aeromed are a leading provider of security based clinical services.** IPRS Aeromed provide expert clinical solutions across a variety of specialist markets and sectors. We major in security-based environments including custody suites of magistrates and crown courts. Our services are delivered by highly experienced Paramedics and Nurses lead by our...


  • Southampton International Airport, United Kingdom University of Southampton Full time

    About the RoleWe are seeking a Strategic Marketing Professional to join our Research and Enterprise Marketing team at the University of Southampton. This is a critical role that requires strong marketing skills, creativity, and experience in delivering high-impact campaigns.Key ResponsibilitiesTo develop and implement effective marketing strategies that...


  • Gatwick, United Kingdom Chadwick Nott Full time

    About Chadwick NottWe are a leading law firm dedicated to delivering exceptional results in commercial property matters.Job OverviewOur client is seeking a talented and ambitious junior Commercial Property Attorney with 0-3 years of post-qualification experience to join their Gatwick office.This presents an exciting opportunity to kickstart your career in a...

  • UX Designer

    6 months ago


    Luton Airport, United Kingdom easyJet Full time

    **The Role** - Joining the CRO team and reporting into the UX Lead, this is an exciting opportunity to be part of a team constantly looking to improve the digital experience for our customers. **How you will do it** - This role will focus on delivering exceptional customer experiences across all products and services, whilst ensuring a consistent and...

  • Retail Sales Assistant

    6 months ago


    Glasgow Airport, United Kingdom Travelex Full time

    Customer Service Representative **Job Type**: Permanent Hours per week: 37.5 **Salary**: £11.45 per hour Working Patterns: Between 4am and 11pm Shift patterns: 4 days between Monday and Sunday **Benefits**: - Free Parking onsite at for your shift - 25 days plus bank holidays - Employee discount platform with Everyday Rewards by Bravo at hundreds of...


  • Edinburgh Airport, United Kingdom Travelex Full time

    Customer Service Representative **Job Type**: Permanent Hours per week: Full and Part-Time Hours Available **Salary**: £11.45 per hour + Additional £150 travel allowance per month paid into your salary (pro-rata) Working Patterns: Between 4am and 11pm Shift patterns: Between Monday and Sunday **Benefits**: - Free Parking onsite at for your shift -...

  • Retail Sales Assistant

    6 months ago


    Edinburgh Airport, United Kingdom Travelex Full time

    Customer Service Representative **Job Type**: Permanent Hours per week:24 **Salary**: £12.50 per hour + Additional £150 travel allowance per month paid into your salary (pro-rata) Working Patterns: Between 4am and 11pm Shift patterns: Between Monday and Sunday **Benefits**: - Free Parking onsite at for your shift - 25 days plus bank holidays -...

  • Senior Planner

    3 weeks ago


    Gatwick, United Kingdom CV-Library Full time

    Company Description The UK government has pledged to reach carbon neutrality by 2050 and, as such, is pushing ahead with significant investment in nuclear and renewable energies. Assystem, as a leading provider of project management, design engineering & construction supervision services within the nuclear industry, has aligned its own strategy to support...

  • Aviation Executive

    7 months ago


    Cardiff International Airport, United Kingdom Cardiff Airport Full time

    **About the Role** The Aviation Executive will support the Head of Business Development and Aviation Revenue and Market Intelligence Manager in understanding key or emerging aeronautical opportunities for the Airport. They will be based at the airport and produce aeronautical-related statistics and financial reports and be confident in researching and...


  • Gatwick, United Kingdom KPMG Full time

    104451 Tax Assistant Manager – Advisory & Compliance Why Join KPMG as a Tax Assistant Manager: Corporate Tax Advisory & Compliance The KPMG Corporate Tax team is a fast-growing part of the KPMG tax practice. Operating from our Gatwick office, we do work which, serving the region with diligence and expertise.KPMG's Tax practice is a dynamic and successful...

  • Retail Sales Advisor

    6 months ago


    Leeds Bradford Airport, United Kingdom Travelex Full time

    Customer Service Representative **Job Type**: Permanent Hours per week: 37.5 hours **Salary**: £11.45 per hour Working Patterns: Between 4am and 11pm Shift patterns: Between Monday and Sunday **Benefits**: - Free Parking onsite at for your shift - 25 days plus bank holidays - Employee discount platform with Everyday Rewards by Bravo at hundreds of...