Service Advisor

6 months ago


Gatwick Airport, United Kingdom YOLO Recruitment Full time

**NEW SERVICE ADVISOR JOB**

**Gatwick, Crawley**

**Salary: 27k basic +36k ote + benefits + car scheme**

My Client, a dealership in Gatwick who offer fantastic company benefits are currently looking to interview and take on a Service Advisor / Aftersales Advisor to join their team.

Duties of the successful Service Advisor / Aftersales Advisor:

- Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
- Talks and listens to customers to build rapport and understand their service/repair requirements.
- Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
- Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
- Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
- Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
- Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
- Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
- Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provide.

Ideally, you will need to have previous service or aftersales experience and a full UK driving license for this role.

Hours for my Service Advisor / Aftersales Advisor role are Monday to Friday 8.00 - 6.00 with rotational Saturdays.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£36,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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