Billing Assistant

3 months ago

Southampton, United Kingdom Circle Cloud Communications Ltd Full time

**circle.cloud is the future in telecommunications, offering unique tailored packages to businesses across the UK and Ireland. We provide the most cutting-edge technology in the Telecoms Industry, ensuring we can deliver the best product and service to our customers.**

To support our growth we have an immediate requirement for a Billing Assistant, with potential for career progression within our internal Billing department.

**Responsibilities**:
**Billing Generation and Accuracy**:

- Assist the Billing Manager to prepare and generate accurate and timely invoices for telecommunications services rendered to customers.
- Verify billing data for accuracy, including rates, discounts, promotions, and applicable taxes.
- Ensure adherence to billing policies, procedures, and regulatory requiremen**ts.**

**Billing Queries**:

- Respond promptly and professionally to billing queries, providing clear and concise explanations of charges, billing cycles, and payment terms.
- Investigate and resolve billing discrepancies or disputes in a timely manner, coordinating with relevant departments and stakeholders.
- Escalate complex billing issues to the appropriate personnel and assist in their resolution.

**Billing Records and Documentation**:

- Maintain organised and up-to-date billing records and documentation, ensuring their accuracy and completeness.
- Review and reconcile billing records with customer contracts, service agreements, and system data to ensure alignment.
- Generate and analyse billing reports to identify trends, anomalies, and opportunities for improvement.

**Process Improvement and Collaboration**:

- Collaborate with cross-functional teams, including Finance, Sales, and Operations, to enhance billing processes and resolve billing-related challenges.
- Participate in ongoing training and development activities to stay updated on industry trends, billing systems, and regulatory changes.
- Identify opportunities for process improvements and propose innovative solutions to enhance billing efficiency and accuracy.

**Required Knowledge**:

- Previous experience in telecoms billing or a similar role is highly desirable.
- Strong analytical skills with a keen eye for detail and accuracy.
- Experience in using billing software and systems; experience with telecom-specific billing platforms is a plus.
- Excellent communication skills, both verbal and written, to effectively communicate with customers and internal stakeholders.
- Ability to prioritise and manage multiple tasks in a fast-paced environment while meeting deadlines.
- Strong problem-solving and decision-making abilities, with a proactive approach to issue resolution.
- Proficient in using Microsoft Office Suite, particularly Excel, for data analysis and reporting.

**Benefits**:

- Bonuses, recognition, and prizes for hard work, including incentives for hitting KPIs
- Generous annual leave package, including your birthday off every year
- Career progression opportunities within the company
- Company-wide events, payday socials, and trips
- Monday to Friday working schedule with no weekends required
- Dress down every Friday
- Refer a friend scheme
- Techscheme and Cycle to Work Scheme
- Training and Incentive Budget per employee

If you're looking for an exciting opportunity to grow your finance career with a company that values and invests in its employees, then click below to apply

**Salary**: Up to £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: One location

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