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Customer Experience Advisor

3 months ago

Witham, United Kingdom Nova Automotive Group Full time

**Part-Time Customer Experience Advisor - Automotive Repair Centre**

Working hours for the role are specially: Thursday & Friday 8:30am-5:30pm and Saturdays 8:30am-12:30pm

**Benefits**:

- Competitive salary
- 30 days holiday - pro rated against full time work pattern Mon-Fri
- 1 'giving back' days paid leave per year
- Health cash plan and discounts
- Career progression opportunities

We are seeking a highly motivated and customer-oriented person to join our brand new front office team as a Customer Experience Advisor. Working in a state of the art environment, you will be responsible for managing our customers vehicle repair journey following accidents on the road.

Key responsibilities include:

- Processing new repair claims which are received from insurance companies and work providers
- Booking customers in and arranging replacement hire where required
- Liaising with the transport manager on bookings
- Dealing with incoming phone calls
- Ensuring daily KPI targets are achieved
- Associated admin
- Processing Excess and VAT payments and invoices

Previous experience & skills:

- Ideally you will have previous office based customer experience and admin skills
- Experience within the motor trade would be beneficial but not essential
- Excellent phone etiquette and communication skills
- Proficient in data entry and computer skills
- Empathetic towards differing customers needs
- Ability to work independently and as part of a team

We are a brand new business, with over 40 years experience in the Automotive Repair Industry. We have trusted relationships across all major UK insurance work providers and a reputation for looking after our people and our customers.

If you are a self-motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you to join the newest bodyshop group in the UK.

**Job Type**: Part-time

**Salary**: From £12.00 per hour

Expected hours: 22 - 27 per week

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Paid volunteer time

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Witham (required)

Work Location: In person

Expected start date: 18/03/2024