Customer Experience Executive

5 months ago


Witham, United Kingdom BDC Aluminium Full time

Fixed Term - 12 Months Maternity Cover (temp to perm possible)

**Purpose**

Our committed and talented customer experience executives play a crucial role in supporting new and existing customers and helping with the completion of order processing and estimating tasks.

**Key responsibilities**
- Processing quotes and orders in a timely manner
- Providing technical knowledge to both customers and staff where required
- Producing manufacturing paperwork
- Amending customer orders and quotations
- Chasing order confirmations
- Dealing with customer queries
- Answering the telephone
- Relate to the customer in a professional manner and making sure they receive their quote accurately
- Make up and process all documentation relevant to each order, enabling the order to proceed to the factory
- Be in constant contact with customers sending in quotes/orders
- Order Profiles/Glass and Parts
- Updating schedules and spreadsheets

**Desirable knowledge, skills and experience required**
- Knowledge of SMARTS Aluminium is desirable
- Previous experience with the doors and window (fenestration) industry
- An understanding of U Values and building regulations would be advantageous.
- Competent user of Microsoft packages

**Personal attributes**
- Attention to detail
- High level of accuracy
- Customer service skills
- Able to build good relationships with customers

**Job Types**: Full-time, Fixed term contract

**Salary**: £27,000.00-£32,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: BDC003



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