Claims Controls

3 days ago

Luton, United Kingdom TUI Full time

In a function that handles customer injury and sickness claims and customer litigation, the Claims Audit and Controls and M.I. Manager will be responsible for improving and maintaining a robust risk-based control environment as well as developing and presenting a wide range of reports and other data internally and to relevant third-parties.

The role is based in Luton, but at TUI we believe work is something you do not somewhere you go therefore we are happy to offer flexible working arrangements for this role with a blend of office and home working.

Applications close 17th February.

**ABOUT THE JOB**
- Designing, developing, providing and explaining detailed claims related management information. Using a variety of tools you will produce those reports and share, providing appropriate narrative, with various stakeholders both within the function, more widely across the business and to external partners.
- Regularly produce housekeeping reports to identify anomalies within the data stored on the Riskonnect system and take steps to remedy or explain those anomalies.
- Work with relevant claims management and together be responsible for auditing internal personal injury claim files against service levels, generally accepted claims handling practices and internal claims handling practices for accuracy and quality control. You’ll provide feedback to team members and management as to the results of those audits.
- Monitor, implement, and develop controls and activity around the integrity of reserves and payments in the Riskonnect System and the interface between that system and relevant accounting systems.
- Work directly with contacts in finance to ensure that payments are fully reconciled to ensure accuracy of data contained in the systems and that insurance related transactions match those recorded in the ledger.
- Along with the claims team managers, you’ll be responsible for developing and fully maintaining the departments claims handling manuals and associated documents and training materials. You will also undertake a variety of administrative tasks and support department management wherever required.

**ABOUT YOU**
- Ideally you will have a background in litigation or insurance claims, you will have demonstrable experience of delivering excellent customer service and will have the ability to think innovatively in order to strive for continuous improvement.
- You’ll understand the commercial impact of decisions around claims and will have the skills-set to enable you to react to that impact appropriately. You will be capable of identifying trends and stories that data can tell, and easily identify whether the parameters of any given report have delivered what we expect to see. Along with the ability to monitor management in formation, you’ll be insightful and able to pre-empt any issues enabling you to respond quickly and appropriately.
- You’ll have a flexible and innovative attitude with the ability to efficiently change your approach or perception as new information arises. Being a champion of change, you’ll have a natural ability to coach others to respond positively to change.
- You’ll be able to operate calmly in a high-pressure environment, achieving maximum output personally and will be able to monitor and adjust your own performance in respect of defined targets and overall objectives.
- Have excellent interpersonal skills, you’ll proactively seek out feedback regarding your own performance and will positively act on any constructive feedback.
- Knowledge of Riskonnect or the ability to learn new systems quickly.
- An in-depth knowledge of MS Excel.
- A good understanding of personal injury claims handling would be helpful.
- Ability to look at management information analytically.

**ABOUT OUR OFFER**
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
- Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
- Discretionary Bonus Scheme
- Private Medical Insurance, single cover with option to add dependants
- Permanent Health Insurance
- Excellent rates with foreign exchange
- Pension scheme and life assurance

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

  • Claims Resolution Specialist

    2 months ago

    Luton, Luton, United Kingdom Adjusting Appointments Limited Full time

    As a Claims Resolution Specialist with Adjusting Appointments Limited, you will be responsible for a caseload of up to 80 Liability losses in the Northern Home Counties/North London region.You will investigate and resolve claims on a cradle to grave basis, liaising with insurers, policyholders, witnesses, and experts.Key responsibilities include determining...

  • Finance and Mi Executive

    7 months ago

    Luton, United Kingdom TUI Full time

    To support the Audit, Controls and MI Manager in providing management information and undertaking tasks to control and improve financial processing, data capture and data management. You will work closely with the Legal team in order to check the integrity of the data on an ongoing basis and resolve any discrepancies between Finance and Legal systems. Our...

  • Accounts Assistant

    4 days ago

    Luton, United Kingdom Think Accountancy and Finance Full time

    **Accounts Assistant** **Luton** Think Accountancy and Finance are delighted to be working with a local yet international business based in Luton to help them sourcing for an immediately available Accounts Assistant to manage a financial agreements made with suppliers. This rapidly growing organisation is looking for an Accounts Assistant, to support all...

  • Moving Services Lead

    2 weeks ago

    Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Job Description:As a Moving Services Lead, you will play a critical role in managing a team of Move Coordinators, ensuring compliance with company processes, and providing expert guidance to moving clients on customs documentation and transit schedules.This role involves acting as the escalation point for moving client complaints, handling claims, and...

  • Site Access Controller

    1 week ago

    Luton, United Kingdom Macrail Systems Ltd Full time

    Due to continued growth MacRail are recruiting for Railway Site Access Controllers (SAC) to start work on railway engineering sites in Luton, Bedfordshire and the surrounding areas. MacRail is the market leader in the Site Access industry, operating nationally with lots of work on offer. We are looking for people who are seeking flexible working patterns...

  • Relocation Operations Manager

    2 weeks ago

    Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Job Overview:We are excited to partner with a leading moving and relocation company in Bedfordshire, looking for an experienced Relocation Operations Manager.This role involves managing a team of Move Coordinators, ensuring compliance with company processes, and providing expert guidance to moving clients on customs documentation and transit schedules.Key...

  • Customer Service Director

    2 weeks ago

    Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Job Title: Customer Service DirectorAlchemy Global Talent Solutions is partnering with a leading moving and relocation company in Bedfordshire, seeking an experienced Customer Service Director.The ideal candidate will have proven experience in customer service within the moving and relocation industry, specializing in domestic and international moves. They...

  • Relocation Management Professional

    2 weeks ago

    Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Job Title: Relocation Management ProfessionalLocation: BedfordshireThe ideal candidate will have proven experience in customer service within the moving and relocation industry, specializing in domestic and international moves. They should be confident, professional, and committed to delivering high-quality, detail-oriented service.Key...

  • Global Move Coordinator Lead

    2 weeks ago

    Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Job Description: Customer Experience DirectorWe are seeking an experienced Customer Experience Director to lead our team of Move Coordinators at our Bedfordshire location. The ideal candidate will have a proven track record in customer service within the moving and relocation industry, specializing in domestic and international moves.Responsibilities:Lead a...

  • Customer Service Manager

    3 weeks ago

    Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Job Description Alchemy is thrilled to partner with a leading moving and relocation company, currently seeking an experienced Customer Service Manager to lead a team of Move Coordinators at their Bedfordshire location. The ideal candidate will have proven experience in customer service within the moving and relocation industry, specializing in domestic and...

  • Customer Service Manager

    4 weeks ago

    Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Alchemy is thrilled to partner with a leading moving and relocation company, currently seeking an experienced Customer Service Manager to lead a team of Move Coordinators at their Bedfordshire location.The ideal candidate will have proven experience in customer service within the moving and relocation industry, specializing in domestic and international...

  • Customer Service Manager

    4 weeks ago

    Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Alchemy is thrilled to partner with a leading moving and relocation company, currently seeking an experienced Customer Service Manager to lead a team of Move Coordinators at their Bedfordshire location.The ideal candidate will have proven experience in customer service within the moving and relocation industry, specializing in domestic and international...

  • Customer Service Manager

    3 days ago

    Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Alchemy is thrilled to partner with a leading moving and relocation company, currently seeking an experienced Customer Service Manager to lead a team of Move Coordinators at their Bedfordshire location.The ideal candidate will have proven experience in customer service within the moving and relocation industry, specializing in domestic and international...

  • Customer Service Manager

    2 days ago

    Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Alchemy is thrilled to partner with a leading moving and relocation company, currently seeking an experienced Customer Service Manager to lead a team of Move Coordinators at their Bedfordshire location. The ideal candidate will have proven experience in customer service within the moving and relocation industry, specializing in domestic and international...

  • Customer Service Manager

    2 days ago

    Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Alchemy is thrilled to partner with a leading moving and relocation company, currently seeking an experienced Customer Service Manager to lead a team of Move Coordinators at their Bedfordshire location.The ideal candidate will have proven experience in customer service within the moving and relocation industry, specializing in domestic and international...

  • Customer Experience Director

    2 weeks ago

    Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Global Move Coordinator Lead Job Description:Alchemy Global Talent Solutions is seeking an experienced Global Move Coordinator Lead to join their team in Bedfordshire. The ideal candidate will have a strong background in customer service within the moving and relocation industry, specializing in domestic and international moves.Key Responsibilities:Lead a...

  • Project Manager

    6 days ago

    Luton, United Kingdom Humres Technical Recruitment Ltd Full time

    **About the Role**: - Plan, organise, control construction projects from project start through to project close out while ensuring adherence to design specification, programme, and budgeted allowances. - Liaise with main contractors to ensure that all facilities and agreed attendances are provided to facilitate the smooth delivery of every contract. -...

  • Customer Service Manager

    4 weeks ago

    Luton, UK, Bedfordshire, United Kingdom Alchemy Global Talent Solutions Full time

    Alchemy is thrilled to partner with a leading moving and relocation company, currently seeking an experienced Customer Service Manager to lead a team of Move Coordinators at their Bedfordshire location.The ideal candidate will have proven experience in customer service within the moving and relocation industry, specializing in domestic and international...

  • Customer Disruption Officer

    6 days ago

    Luton Airport, United Kingdom easyJet Full time

    easyJet is Europe’s leading airline offering a unique and winning combination of the best route network connecting Europe's primary airports, with great value fares and friendly service. easyJet flies on more of Europe’s most popular routes than any other airline and carried more than 96 million passengers in 2019 - more than 16 million travelling for...

  • Housing Officer

    2 days ago

    Luton, United Kingdom Brook Street Full time

    Our client based in the Luton area is looking for a Housing Officer to join their team. They are a not-for-profit housing association that provides affordable housing in Luton and South Bedfordshire They are looking for someone who will be able to hit the ground running and be responsible for their own housing portfolio. You will be the main point of...