Customer Service Manager

5 days ago


Luton, United Kingdom Alchemy Global Talent Solutions Full time

Alchemy is thrilled to partner with a leading moving and relocation company, currently seeking an experienced Customer Service Manager to lead a team of Move Coordinators at their Bedfordshire location.


The ideal candidate will have proven experience in customer service within the moving and relocation industry, specializing in domestic and international moves. They should be confident, professional, and committed to delivering high-quality, detail-oriented service.


Key Responsibilities:

  • Manage and lead a small team of domestic and international move coordinators, including recruiting, training, and performance assessment.
  • Act as the escalation point for moving client complaints, providing a calm, personable, and fair resolution approach that considers all parties.
  • Handle claims, maintain internal claims documents, assessing claims details, and working with directors or third-party claims handlers/insurance companies as necessary.
  • Ensure compliance with company processes and quality control standards for moving services provided.
  • Manage a portfolio of moving & relocation files, including private, corporate, and commercial relocations.
  • Provide expert guidance to moving clients on customs documentation, transit schedules, and requirements for international moves.
  • Oversee customs documentation and ensure accurate preparation and management of transit schedules.
  • Coordinate move logistics between clients, crews, and the operations team to ensure seamless service delivery.
  • Promote and upsell additional options tailored to moving client needs.
  • Support administrative functions, including sales, invoicing, billing documentation, and responding to calls and emails professionally and promptly.


Requirements:

  • Proven experience in customer service within the moving and relocation industry.
  • Expertise in international relocations, including knowledge of customs procedures for outbound/inbound sea, air, and road freight.
  • Strong organizational and leadership skills, with the ability to effectively manage a team of Move Coordinators.
  • Excellent communication and interpersonal skills to provide a personable and professional client experience.
  • Detail-oriented approach to claims handling, compliance, and quality assurance.
  • Preferred experience in handling commercial shipments and artwork relocations.


Reach out to Alchemy Global Talent Solutions today to explore this exciting opportunity and take the next step in your career



  • Luton, United Kingdom JD.COM Full time

    Job Description We are seeking an experienced and dynamic Customer Service Manager to lead and manage our customer service operations in the UK. The ideal candidate will have a background in e-commerce, customer service, and team leadership, with a strong willingness to work in a startup environment. Key Responsibilities: Build, lead, and develop the...


  • Luton, Luton, United Kingdom United Parcel Service of America, Inc Full time

    Job OverviewAs a Customer Service Solutions Specialist with United Parcel Service of America, Inc., you will have the opportunity to work in a dynamic environment where you can develop and maintain sales opportunities. You will be responsible for collaborating with account management teams, developing sales strategies, and managing customer relationships.The...


  • Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Alchemy is thrilled to partner with a leading moving and relocation company, currently seeking an experienced Customer Service Manager to lead a team of Move Coordinators at their Bedfordshire location.The ideal candidate will have proven experience in customer service within the moving and relocation industry, specializing in domestic and international...


  • Luton, Luton, United Kingdom United Parcel Service of America, Inc Full time

    About the Job:We are seeking an experienced Supply Chain Support Specialist to join our team at United Parcel Service of America, Inc. This role involves providing critical support to our supply chain operations and ensuring seamless customer experience.Main Responsibilities:Handle customer inquiries professionally over the phone and face-to-faceServe as a...


  • Luton, Luton, United Kingdom Luton Hoo Hotel & Spa Full time

    Estimated Salary: £22,000 - £28,000 per annumAbout UsWe are Luton Hoo Hotel & Spa, a 5-star hotel located in the heart of England. We pride ourselves on delivering exceptional service to our guests, with a focus on creating unforgettable experiences. Our team is dedicated to ensuring that every guest feels welcome and valued, from the moment they arrive to...


  • Luton, Luton, United Kingdom Clintons Full time

    About the JobAt Clintons, we are seeking a highly skilled Sales and Customer Service Manager to join our Management Team. As a key member of the team, you will be responsible for motivating and leading the team to achieve sales targets while delivering exceptional customer service.Key Responsibilities:The successful candidate will have previous supervisory...


  • Luton, Luton, United Kingdom JD Full time

    Job Description:  We are seeking an experienced Customer Service Operations Manager to lead our customer service operations in the UK. This role is responsible for developing a team from scratch, ensuring high customer satisfaction, and efficient issue resolution.Key Responsibilities:   • Develop and implement customer service policies, procedures,...


  • Luton, Luton, United Kingdom JD Full time

    About Us:  At JD, we strive to deliver exceptional customer service and create a seamless shopping experience for our customers. We are committed to hiring talented professionals who share our vision and values.Job Role:  We are currently seeking a skilled Customer Service Operations Manager to join our team. The successful candidate will be responsible...


  • Luton, UK, Bedfordshire, United Kingdom Alchemy Global Talent Solutions Full time

    Alchemy is thrilled to partner with a leading moving and relocation company, currently seeking an experienced Customer Service Manager to lead a team of Move Coordinators at their Bedfordshire location.The ideal candidate will have proven experience in customer service within the moving and relocation industry, specializing in domestic and international...


  • Luton, United Kingdom Dr. Pharmacy Full time

    '''Overview: We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for managing a team of customer service representatives and ensuring excellent customer service is provided. This is a leadership role that requires strong communication and analytical skills....


  • Luton, United Kingdom FirstPort Full time

    **Job role**: Customer Experience Specialist **Location**:Luton Office **Hours**: Monday-Friday 35 Hours Per Week **Salary**: £21,500 per annum **The job role** As the Customer Experience Specialist, you will contribute to our vision of being the UKs favourite property manager by: - A first point of contact for our customers providing them with great...


  • Luton, Luton, United Kingdom Cardsdirect Full time

    Job OverviewCardsdirect is looking for a Customer Service Ambassador to join our team, providing exceptional customer experiences and supporting front-of-store operations.Responsibilities:Deliver outstanding customer service, ensuring customers feel valued and supported.Assist with stock management, including receiving deliveries and preparing stock for...


  • Luton, Luton, United Kingdom TUI Full time

    About the RoleWe are seeking an experienced Global Customer Service Operations Manager to join our team in Luton, UK. The successful candidate will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.The ideal candidate will have a strong understanding of customer service principles and practices, as well...


  • Luton, United Kingdom Langdons Full time

    **Do you have experience of leading a team and strive to deliver exceptional customer service every time?** **Do you have experience of working in a fast paced, customer service office environment?** **If so, our Customer Service Senior role is the role for you!** Here at** Langdons**,** **we have** **an amazing opportunity for a** Customer Service Senior...


  • Luton, Luton, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly skilled and customer-focused Sales Assistant to join our retail team in the UK. The successful candidate will be responsible for delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product selection.Operate the cash...


  • Luton, Luton, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Luton, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service and...


  • Luton, Luton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Luton, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work...


  • Luton, United Kingdom Bionic Services Ltd Full time

    **Job Title**: Customer Service Advisor **Salary**: £23,000 basic salary (+ £450 bonus per month) **Location**: Luton (hybrid working) **About the Role**: At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials, powered by smart technology and world-class human service giving them...


  • Luton, Luton, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Luton, United Kingdom.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and escalate...


  • Luton, United Kingdom Signature Aviation Full time

    **Customer Service Representative, Signature Flight Support, Luton FBO** **Fixed-term Contract/Internal Secondment** Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers? We have a fantastic fixed-term/secondment opportunity as a CSR within the newly combined Customer Operations team! **Who we are**: We...