Customer Service Advisor

4 days ago


Colchester Business Park, United Kingdom Reed Business Support Full time

Reed Recruitment in Colchester are looking for a Danish speaking Customer Service Agents to work for a client based in Colchester on a permanent basis.
The Customer Champion’s key responsibility is to ensure that all customer queries and communications are handled professionally and efficiently, delivering a high-quality customer service experience every time.

**What will you be doing?**:

- Updating customer's orders and accounts via online and in-house databases
- Checking and amending live orders were appropriate
- Liaising with couriers via telephone and web regarding customer's deliveries
- Delivering a first-rate customer service experience in all cases
- Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching
- Carrying out any other ad hoc duties requested by your line manager to support the customer service function

**What our client is looking for?**:

- Enthusiastic and bubbly personality
- Fluent in German both written and verbal communication
- Strong team player and flexibly regarding working hours
- Affinity to sports nutrition and/or fitness is an advantage

**What you will receive in return?**:

- 60% company discount
- Company pension
- PerkBox subscription
- Free Fruit Monday
- Cycle to Work scheme
- Summer working hours
- Medical CashPlan

If you are a Customer Service centric, fluent Danish speaker/writer and have the skills required for this position, please click APPLY to express your interest.



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