Job Centre Work Coach

4 weeks ago


Pembroke Dock, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 352530**Salary**:

- £29,500- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer- EO National**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time, Part year**Number of jobs available**:

- 11Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Aberdare, Maesteg, Pembroke Dock, Porth, TreorchyAbout the job

**Job summary**:
**About the job**

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.

The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.

If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you

About us - Department for Work and Pensions GOV.UK

**Job description**:
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.

Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.

As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

If you're looking for a job that makes a clear difference to people's lives, a Work Coach role in DWP could be just what you are looking for.

**Key Accountabilities**

The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:

- Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
- Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
- Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services
- Building positive relationships with customers that encourages, motivates, and builds trust.
- Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
- Making timely decisions, based on customer needs, and referring them to appropriate help and support.
- Be accountable for performance and management of your caseload.

**Person specification**:
**What we are looking for**:

- Effective communication skills both verbally and in writing to a wide range of diverse customers,
- The ability to understand complex information and give clear explanations to the customer.
- You will be able to coach customers to improve their movement in to work
- You must be able to navigate a range of computer systems to action tasks as well as coach customers to. be confident using digital work search tools.
- You’ll also be required to handle telephony queries and have the ability to manage difficult situations where required in a calm and professional manner.

Do you want to be part of a team where you can be yourself, feel supported, empowered, valued, respected, fairly treated and able to achieve your full potential?

If your answer is Yes. Join us

We have exciting, challenging and rewarding roles available across DWP.

We are looking for people who are customer focused, with the right skills, commitment and capability to deliver an exceptional public service.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

**Benefits**:

- Alongside your salary of £29,500, Department for Work and Pensions contributes £8,546 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.**With great benefits including**:

- Generous annual leave, plus bank holidays
- Flexible working patterns available
- Competitive maternity, paternity, and parental leave
- A Civil Service pension with an average employer contribution of 28.97%. A



  • Pembroke Dock, United Kingdom Direct Payments - Pembrokeshire County Council Full time

    An exciting opportunity has arisen to join the Skills for Success Multiply team in Pembrokeshire. Futureworks is seeking an experienced Performance & Quallty Coordinator who will lead their team to design and develop a numeracy programme up to Level 2 to coach and teach adult (19+) learners to maximise their educational, vocational and personal development...


  • Pembroke Dock, United Kingdom Hywel Dda University Health Board Full time

    This exciting new post serves the Health Board, Local Authority and third sector partners as part of a small team of transformation professionals, dedicated to driving the integration of health and social care services in Pembrokeshire. You will work closely with operational managers to assure the highest quality delivery of innovative transformation...

  • Employment Advisor

    1 month ago


    Pembroke, United Kingdom Centre for Health and Disability Assessments Full time

    **Introduction** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to...


  • Pembroke Dock, United Kingdom Hywel Dda University Health Board Full time

    Job summary An exciting opportunity has arisen for a Band 6 Occupational Therapist to join our Community Occupational Therapy Team in Pembrokeshire . You would be based with our supportive and friendly community team, providing valuable rehabilitation focused on the needs of the individual, supporting an integrated model of care that promotes faster...


  • Pembroke Dock, United Kingdom Hywel Dda University Health Board Full time

    An exciting opportunity has arisen for an enthusiastic Health Visitor to join the Flying Start Health Visiting Team in South Pembrokeshire on a permanent basis. The post holder will be responsible for delivering the Flying Start enhanced health visiting programme for a defined caseload of children, families and communities whilst implementing public health...


  • Pembroke Dock, United Kingdom Hywel Dda University Health Board Full time

    We are looking for a well motivated enthusiastic person to join the Community Respiratory nursing team in Pembrokeshire. This is a part time post, 30 hours per week. The post involves working in collaboration with the Multidisciplinary Team (MDT) to deliver holistic patient centred care. The post holder will be a member of a core team within a specified...


  • Pembroke Dock, United Kingdom Hywel Dda University Health Board Full time

    An exciting opportunity has arisen for a Band 5 Community Nurse based within the Home First Team in Pembrokeshire.  The role will involve supporting the management of a delegated caseload within the Enhanced Bridging Service as part of the Home First Team. This will include caseload management, as well as support and guidance being provided...


  • Pembroke Dock, Pembrokeshire, United Kingdom Hywel Dda University Health Board Full time

    An exciting opportunity has arisen for a Band 5 Community Nurse based within the Home First Team in Pembrokeshire. The role will involve supporting the management of a delegated caseload within the Enhanced Bridging Service as part of the Home First Team. This will include caseload management, as well as support and guidance being provided to a team of Band...

  • Project Co-ordinator

    1 month ago


    Pembroke Dock, United Kingdom Citizens Advice Pembrokeshire Full time

    **Project Co-ordinator** **Welfare Rights & Financial Wellbeing Project** **Terms and conditions** Location: Pembrokeshire. The role is based within our 2 offices in Haverfordwest, Pembroke Dock and various outreach locations to deliver advice to families. **Salary**: £21,723 per annum FTE (trainee), £20,549 actual. **Salary will increase to £23,341...

  • Receptionist

    3 days ago


    Pembroke Dock, United Kingdom Genpower Ltd Full time

    **Job description** **Role Title**: Receptionist **Location**: Pembroke Dock / In Office **Salary**: £23,028 **Opening times**: Monday to Friday, 8am to 5pm **Hours**: 42.5 hours per week **About us**: Genpower Ltd is the exclusive distributor of Hyundai Power Products for the UK and Ireland, supported by a team of over 120 colleagues. Our portfolio...


  • Pembroke Dock, United Kingdom Hywel Dda University Health Board Full time

    An opportunity has arisen within the Community Drug and Alcohol team for a Community Substance Misuse Worker to join a developing substance misuse team within the Pembrokeshire locality. We are looking for an individual who has experience of working with substance misuse and can demonstrate core and specific competencies related to tier 3 substance misuse...


  • Pembroke Dock, United Kingdom Hywel Dda University Health Board Full time

    Pembrokeshire Community County Management Team are a busy and friendly team who are looking to employ an enthusiastic, professional, adaptable and organised Personal Assistant to support the delivery of excellent care to our Pembrokeshire population. Excellent communication skills are also essential to enable you to respond professionally; you will be...


  • Pembroke Dock, United Kingdom Hywel Dda University Health Board Full time

    Job summary Help us to help local people live longer healthier lives! Do you want to work for a dynamic team that's transforming services locally? If you do, we'd love to hear from you. We are recruiting a permanent, (30 hours per week) Band 6 Bladder and Bowel Clinical Nurse Specialist/Nurse Prescriber (CNSNP). Please contact Samantha...

  • Bar and Waiting Staff

    1 month ago


    Pembroke, United Kingdom the coach house hotel Full time

    We are looking for more members to join our friendly team. On a day to day, your role will include: - Working as part of an effective and efficient team - Delivering a quality service and maintaining standards - Using initiative to complete all tasks Previous experience is desirable but not essential, and will determine your starting role. **Job Type**:...

  • Bar and Waiting Staff

    1 month ago


    Pembroke, United Kingdom the coach house hotel Full time

    We are looking for more members to join our friendly team. On a day to day, your role will include: - Working as part of an effective and efficient team - Delivering a quality service and maintaining standards - Using initiative to complete all tasks Previous experience is desirable but not essential, and will determine your starting role. **Job Types**:...


  • Pembroke Dock, United Kingdom Orbis Group Full time

    About The RoleSenior Support Worker - Pembrokeshire - Hourly rate £12.50 for a trainee role to £13.25 - Full time role *This role requires you to have a drivers license* Orbis Education and Care are seeking a dedicated and passionate Senior support worker to join our compassionate and energetic team in Pembrokeshire. We provide specialist care and...


  • Pembroke Dock, United Kingdom Goleudy Full time

    **About our Charity, Goleudy** Goleudy is a charity that prevents homelessness by providing housing, creating opportunities, and tackling poverty and social exclusion. Our job is to improve the lives of people who are threatened with, or experience homelessness, a housing crisis, or mental health (MH) issues and trauma. We have been operating for 47 years...

  • Bank Support Worker

    7 days ago


    Pembroke Dock, United Kingdom Shaw Healthcare Full time

    **Bank Support Worker - £11.27 per hour** Shaw healthcare are delighted to announce that we are now a Real Living Wage Employer as well as the UK’s largest employee owned healthcare company. In our recognition of your contribution to the care that our service users need, we are committed to making sure your salary is significantly more than the...

  • Community Nurse

    4 days ago


    Pembroke Dock, United Kingdom Hywel Dda University Health Board Full time

    Job summary A series of exciting opportunities have arisen for Band 5 Community Nurses based in Pembrokeshire. We are able to offer a number of locations to best suit candidates across the Pembrokeshire District Nursing Teams in: Pembroke Dock, Haverfordwest, Milford Haven, Tenby, Narberth and Fishguard. The role will allow you to support the...


  • Pembroke Dock, United Kingdom Elite Care Recruitment Full time

    Clinical Deputy ManagerPembroke, South WalesUp to £41,918I am looking for an experienced, enthusiastic Clinical Deputy Manager to lead, develop and manage the nursing service at a great home in Pembroke Dock. The home is a specialist facility for adults with long term functional mental health issues and/or complex physical needs.This post will include: *...