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Customer Services Team Leader

3 months ago

Rugby, United Kingdom Rugby Borough Council Full time

Job description

This is a hands-on on team leading role with responsibility for the day to day supervision of the Customer Service Centre (CSC), reporting directly to the Customer Services Manager, and working routinely without the need for direct supervision. You need to be able to tackle problems and remove obstacles that prevent the customer accessing our services using a method that works for them.

You will therefore be working with colleagues, across the council, to deliver efficient and effective services that change and develop in line with customer needs. To do this, you must maintain an up to date knowledge of the Customer Service Centre's responsibilities and the actions required to complete each business process, including a working knowledge of call centre technology and CRM systems.

As well as being able to demonstrate how you manage effective business processes, and staffing matters you must also be able to interpret the performance data that is essential to ensuring that the CSC runs smoothly.

If you can demonstrate excellent communication skills, are familiar with inputting and accessing customer information using multiple systems and have a flexible approach to work then please apply.

**Benefits**
- Competitive Salary
- 24 days annual leave, 8 Bank Holidays, 2 extra statutory days and 1 locally agreed day
- Generous pension scheme
- Structured Induction Program
- Learning and Development opportunities
- Regular performance reviews
- Payment of professional subscription for approved professionals
- Family Friendly Policies
- Independent Support for your health & wellbeing
- Generous compassionate leave
- Cycle to Work scheme

**Interview Date: 15/16 July 2024**

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