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Contact Centre Advisor

4 months ago

Hemel Hempstead, United Kingdom Butlins Full time

We’re looking for Contact Centre Advisors on a full-time basis to work with us here at Butlins

Our office is based in Hemel Hempstead; however, we offer a Hybrid way of working.

**About the Role**

Our Contact Centre is full of fun, passionate and forward-thinking individuals - all looking to make a difference to our guests. This isn’t just about answering calls Our guests contact us with all sorts of enquiries - some to book their holiday with us, others may have a few questions about the resorts and what to do during their stay.

You will become an expert on everything needed to ensure every guest has the best time on their holiday and we will support you every step of the way. This isn’t a scripted contact centre role - we want you to bring yourself to work every day and love to see our team engage with our guests.

So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other - we think you’ll fit right in

**What’s in it for you?**

*Hybrid way of working - 2/3 days working in our office in Hemel Hempstead

*Competitive pay plus commission

*Full training programme with ongoing support once you’re in role
*Discounted holidays for you and your family

*Fantastic discounts on purchases from most major retailors via our app
*Access to the Employee Assistance Programme including support for your wellbeing and free access to advice and expertise on financial and legal matters etc

*Onsite parking and subsidised cafe
*Instant Recognition schemes with great rewards
*Long Service awards

**Shift Patterns**

Our Contact Centre is open 9am until 9pm, 7 days a week. You will need flexibility during the week and weekend as a full-time member of the team, but we will always do our best to accommodate reasonable requests around shift patterns to fit around you.

Typical shifts are a mixture of 9am-5.30pm, 9am-7pm, 12.30pm-9pm shifts with two days off per week.

**About You**

If you love making a difference and think you have what it takes to excite our guests as they arrange their holidays with us, this could be the perfect role for you.
As a team who understand the importance of getting it right for every guest, we are looking for team members who will be willing to go the extra mile and ensure that we find the perfect holiday for every guest.

We are looking for someone with experience of working with customers or guests over the phone or in person. You don’t need to have worked in hospitality before as we will teach you everything you need to know about Butlin’s We are much more interested in your mindset, personality, and ability to get stuck in and learn quickly.
Empathy and listening skills are really important to make sure we are able to offer a great experience, so you should be confident in these areas, being able to lead in engaging conversations in a great tone of voice.

Alongside being on the phone, you will be working on a computer and with some of our booking systems - you should therefore be confident using a computer.
We are working in a hybrid way, so you will need to be able to work in our office alongside the ability to work from home when required.

**About Butlin’s**

At Butlin’s, we’re all about fun, excitement and adventure by the bucketload For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.

**Interested?**

If this role sounds perfect for you, we would love to hear from you. To apply, please follow the link below where we will take your details and ask you a few questions to help us find out a little bit more about you. This should take around 5 minutes. Someone from our Recruitment Team will then be in touch.

We look forward to hearing from you

**Salary**: From £19,552.00 per year

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

COVID-19 considerations:
Our office is covid safe

Ability to commute/relocate:

- Hemel Hempstead, HP2 4YL: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Our opening hours are Monday - Sunday 9am - 9pm. Are you fully flexible with the days/hours you are able to work?
- Full time training will start on Monday 15th May, can you confirm you are able to start on this date?

**Experience**:

- Customer service: 1 year (required)

Work Location: One location

Reference ID: Contact Centre
Expected start date: 15/05/2023