Hotel Receptionist

We are currently seeking a **Reception** team member to support our team and guests at **Montagu Place Boutique Hotel**

**40 hours per week on a flexible based rota.**

The role’s primary focus is on ensuring every single guest has an unforgettable experience at our hotel.

**About Queensway**

Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property and a member’s club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place and the Sloane Club.

With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe and East Africa.

**About Queensway Hotels**

We are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products and service.

In everything we do, we are thoughtful, humble, honest and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget.

This approach has been key to our becoming one of the most successful hotel groups, but we need fine folk to help us continue the story and write more of the successful paragraphs.

**About the role**

We currently seeking a Receptionist/Host to join our fantastic team at Montagu Place Boutique Hotel. The role’s primary focus is on ensuring our guests enjoy a safe and comfortable stay at our hotel without issues or fuss.

We are a kind & caring team and so you will be an important part of our family and a vital part of what we do. We can assure you that your individuality will be appreciated and your voice will not only be heard but will inform how we progress in becoming a brand of choice for our guests and the best place to work for our employees.

We are looking for the following qualities and experience in our people:

- Passion for service and delivering unforgettable experiences to our customers
- Positive attitude and drive
- Ability to partner with our people and support other team members
- Vigilance and eye for detail
- Passion for learning and development
- Good understanding of the industry and what it takes to be the best
- Imagination and ability to maximise business potential
- Kindness, honesty and care for the surrounding community
- Min 1 year prior experience in a similar role is desired but not essential

**We will offer you**:

- Attractive salary

Starting £10.50 per hour, rising to £11.25 per hour after successful completion of 3-month probationary period
- Queensway Reward & Recognition Scheme
- Annual Awards Ceremony in London
- Fun, friendly and supportive work environment
- Professional development and career progression
- Career opportunities across the group including coffee houses and support office
- Great team-building initiatives and social events
- Friends and Family Rates at all our properties
- 28 days of annual leave