Interim Head of Emergency Operations Centres

3 weeks ago

Norwich, United Kingdom East of England Ambulance Service Trust Full time

This is an interim senior leadership role within the Trust. The purpose of the role is to compassionately lead the Emergency Operations Centres (EOCs) as a defined sector/business unit within the Operational Delivery Directorate in the provision of safe, effective, caring, and responsive services.

Leadership will be through exemplar values, staff, patient, and quality-based leadership. As a role model, the post holder will model and be responsible for the adoption of the Trust values, ethics, and standards across the EOCs.

The post holder is accountable for all quality, performance, financial key performance indicators for the EOC and engagement with internal business partners within the sector business unit. The post holder will be a key figure for the public and stakeholder engagement for the Trust and will be the Trust delegated attendee at key national or regional meetings related to EOC. Critical to the success of the role is the interpretation of Trust strategy, service development and priorities into quantifiable service delivery actions and results in a defined business unit of the Directorate.

An exciting opportunity has arisen for an experienced leader to join East of England Ambulance Service (EEAST) as Interim Head of Emergency Operations Centres (EOC) until 31 March 2023. You will have a focus and passion for driving change for the benefitof our staff and our patients. The service is at a critical point and the successful applicant will play an integral role in the improvement journey of the Trust, providing outstanding care, by exceptional people every day.

You will lead the senior team to foster our vision, aspiring to delivera culture of care, quality, respect, honesty and “team”. The EOC’s are undergoing modernisation and change with a continuous focus on improvement, making EEAST an exceptional place to work while providing outstanding quality of care and performance.

Do you share our passion for high performance, continuous improvement, and exceptional standards of staff engagement and patient care? Areyou self-motivated and canyoudemonstrate leadership in this dynamic environment, with a professional outlook to work? If so, we would love to hear from you.

The role is the accountable lead for the delivery of effective response to patients, national or local contracted A&E/EOC performance standards/indicators.

As a key role in the delivery of service, the post holder will operate as part of the EOC Tactical Command team via an on-call rota or as part of the Strategic Command Team in a ‘Gold Support’ role, supporting the Strategic Commander.

The role operates across the Strategic and Tactical levels of the Trust business and as such the role time-spend should provide a broadly equal amount of time at these levels. This will include representing the Chief Executive, Executive and other senior members of the Trust at meetings and across the wider EOC environment nationally or regionally as required, with the purpose of providing strategic input and operational expertise to deliver the Trust strategic aims and priorities. The other part is the leadership of the EOC on all matters relative to service delivery and engagement with support services.

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