Appointment Setter

4 days ago

Manchester, United Kingdom Mercer Full time

We have a fantastic opportunity to join our Employee Benefits team in Manchester as a Business-to-Business (B2B) Appointment Setter. This is the perfect role for someone with a relevant exposure to working within a telesales environment, looking to joinan established, market-leading consulting firm.

Mercer Marsh Benefits is a combination of Mercer and Marsh local offices around the world, plus country correspondents who have been selected based on specific criteria. Our benefits professionals located in 135 countries and servicing clients in more than150 countries, are deeply knowledgeable about their local markets. Through our locally established businesses, we have a unique common platform which allows us to serve clients with global consistency and locally unique solutions.

**What can you expect?**
- The opportunity to join a growing and highly successful team working with a broad range of UK companies on bespoke and complex health and benefits solutions
- A team that strive to deliver best practice, market leading service and solutions with a focus on client service excellence
- To build and maintain an excellent rapport with our clients, providers and colleagues across Mercer
- Excellent training and development with the ongoing career opportunities

**What will you be rewarded with?**
- Good work life balance with a competitive salary
- Comprehensive benefits programs including: excellent pension contributions, private health insurance, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs
- 25 days’ holiday with the option to buy or sell up to 5 days per year

**We will rely on you to**:

- Conduct outbound sales calls on a daily basis, utilising a proficient awareness of internal offerings and product solutions to ultimately gain prospective client appointments for our Relationship Managers.
- Conduct thorough due diligence research, leveraging various resources and channels of information to identify or understand prospect accounts or target sales expansion opportunities.
- Oversee the sales process from start to finish, ensuring service quality and general transactional satisfaction.
- Respond directly to simple and moderately difficult client questions and requests, and solicit assistance from senior management as needed.
- Monitor the maintenance of proper records for reporting and audit purposes

**What you need to have**:

- Demonstrable experience of working in a similar capacity and taking ownership of similar responsibilities within a telesales or call centre environment.
- Highly self-motivated with excellent interpersonal skills and the ability to work effectively with diverse backgrounds as well as independently.
- Strong networking skills and the ability to build relationships both internally and externally through investing time in understanding our business.

**What makes you stand out**:

- Practical experience of overcoming and handling sales objections
- Experience working towards targets and KPIs
- Understanding of the Employee Benefits sector

**About Mercer**

Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real healthand well-being. Mercer’s more than 25,000 employees are based in 44 countries, and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk,strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complexenvironment.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background,disability, sexual orientation or beliefs. We are proud of our inclusive culture where everyone feels empowered to bring their whole selves to work and thrive. Learn more about our foundational values, mission and vision for the future by reviewing our GreaterGood Policy,

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