Telesales Appointment Coordinator
7 months ago
**Job Title: Telesales Appointment Setter (Freelance full time)**
**Location**: Wythenshawe, Manchester
Are you a highly organized and self-motivated professional? Do you have a bubby personality? Can you clearly communicate with customers? Do you understand the sales / qualification process? Do you thrive in a fast-paced environment where you can take the initiative multitask and work independently? If so, we have the perfect opportunity for you.
**About Us**:
Herringhome Flooring is a dynamic and rapidly growing name in the flooring industry, known for its exceptional solutions and dedication to superior customer service. We've built our young business on a commitment to customer satisfaction, and as we continue to expand, we are in need of an Office Manager / Sales Coordinator who can keep things running smoothly without constant oversight.
**Key Responsibilities**:
- **Scheduling Excellence**: Efficiently schedule appointments calling our warm leads and leveraging 3rd party software to allocate quality qualified appointments for our team of sales surveyors.
- **Customer Service**: Handle inbound customer service inquiries with professionalism and expertise, ensuring that our clients' needs are met efficiently.
- **CRM Management**: Utilize our Customer Relationship Management (CRM) system to manage customer relationships, collect payments, track appointments, and provide top-notch service.
- **Organization**: Use your organizational skills to keep our sales team on track, ensuring a smooth workflow for all team members.
- **Reporting**: Report to the manager, providing updates and ensuring all processes run smoothly.
- **Excel Expertise**: Utilize Microsoft Excel to manage data, create spreadsheets, and use formulas to create aureate reports to enhance efficiency.
- **Key Holder Responsibilities**: Good time keeping
**Benefits**:
- Competitive starting salary plus uncapped commission
- A hybrid role, offering flexibility in your work-life balance.
- Room for professional growth and advancement within a growing company.
- A vibrant, collaborative work environment with a supportive team.
- Monthly basic pay plus commission with regular salary reviews to recognize your achievements and contributions.
- A pension plan & full time employment contract offered after the 3 months freelance probationary period is passed.
- Additional perks, including free parking, a company work uniform, an onsite canteen, shower facilities, and bicycle storage.
- No Weekends
**Requirements**:
- The ability to work effectively on your own, showing a high degree of initiative and problem-solving skills.
- Exceptional organizational skills, allowing you to handle multiple tasks and deadlines with ease.
- Familiarity with geographical knowledge of the UK and efficient navigation capabilities.
- Experience with CRM systems and the confidence to navigate online booking systems.
- Proficiency in Microsoft Excel, including the ability to create spreadsheets, manage data, and use formulas.
- Previous experience in a similar role or industry is an advantage.
- Clear and confident telephone manner with a bubbly personality
If you're ready for an exciting role where you can put your skills to the test, this is the opportunity you've been waiting for. Join Herringhome Flooring and be a part of our dynamic, expanding team. To apply, please submit your CV and a cover letter highlighting your relevant experience and qualifications.
Join us in delivering quality flooring solutions and excellent customer service - one successful installation at a time
**Job Types**: Full-time, Permanent, Freelance
**Salary**: £23,000.00-£30,000.00 per year
**Benefits**:
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Referral programme
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
**Education**:
- GCSE or equivalent (preferred)
Ability to Commute:
- Manchester, M22 5TG (required)
Work Location: In person
Reference ID: TelesalesApp501
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