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Contact Centre Advisor

3 months ago

Halton, United Kingdom Halton Borough Council Full time

**Employer**: Halton Borough Council
- **Salary**: £26,421 - £28,770 FTE- pay award pending
- **Location**: Halton Borough Council
- **Contract**: Permanent
- **Working Pattern**: Part Time
- **Hours**: 18.5 hours per week. Rota basis between the hours 07:45 and 18:15 Monday to Wednesday.
- **DBS Check**: No
- **Closing Date**: 16/06/2024 at 23:59
- **Reference**: CEX/24/280066

**_Contact Centre Advisors are contracted to work on a rota basis covering the hours 7.45am - 6.15pm Monday to Friday. Please see attached rota for full details of shift patterns. _**

**About the Role**

The position offers hybrid working, with Advisors working between the Contact Centre, located at Municipal Building, Widnes and working from home. Currently the team work from home for 60% of their working week, and work from the office for the remaining 40%, and when handling the Emergency Lifeline System Calls.

**About You**
- You will have extensive experience of dealing with the public whether that be face to face or via telephone.
- Have excellent customer care skills, together with the ability to quickly recognise and deal with customer needs in a calm and efficient manner.
- Possess excellent communication skills, with the ability to remain calm in emergency situations.
- You should be computer literate, have excellent keyboard skills, with previous experience of using Microsoft Office products.
- Experience in the delivery of one or more of the Council’s major services is desirable.

For an informal discussion about this post, please contact one of the Contact Centre Team Leaders on **0151 511 7650**

**Interviews will be held 27th June.**

**How to apply**: