A2/ao Compliance and Targeting Case Officer

2 months ago

Birmingham, United Kingdom Insolvency Service Full time

**Details**:
**Reference number**:

- 309564**Salary**:

- £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- A2**Contract type**:

- Permanent**Business area**:

- Insolvency - Investigation and Enforcement Service**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- BirminghamAbout the job

**Job summary**:
The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

Our Compliance and Targeting team is based in Birmingham and is part of the Investigation and Enforcement Directorate. These roles deliver quality administrative support to technical staff dealing with the targeting and prioritisation of civil and criminal cases for investigation. The roles also include contributing to the organisation and management of the teams.

Due to the nature of these roles, you must be comfortable working in a changing environment and look for continuous improvement in processes and in your work.

The Insolvency Service is a great place to work, learn and grow your career.

**Job description**:
Complete initial actions on investigations, as instructed by technical staff.

Create accurate, comprehensive notes to confirm actions undertaken

Undertake ad hoc/urgent tasks to be carried out within timescales set. For example, provide admin support on visits, analysis, post linking, exhibit bundles, keep stats record of this work

Provide first level analysis of data, which may include HMRC ledgers and bank statements

Ensure prompt action taken on outstanding replies (e.g. issuing reminders) as directed within set deadlines and updating in-house Case Management System notes

Draft letters based on templates as directed

Follow up responses to outstanding correspondence both by phone and in writing

Review & manage team mailboxes, and deal with queries, referring these where required for a more detailed response.

Produce meeting papers and supporting documents to ensure the efficient and professional delivery of meetings and events.

Attend one to one, team and Directorate meetings as required, maintaining action logs and sharing with the relevant teams in a timely manner.

Undertaking general administrative duties related to the overall effective working of the directorate and delivery of key priorities.

**Key Responsibilities**

Work as part of a busy administrative support team dealing with complaints received primarily from the public but also some internal referrals and external stakeholder contact.

Profile equal share of cases allocated, keeping an accurate record of case completion/progress

Liaise with your line manager and/or the Technical Officer on cases that are more complex

Take part in regular case discussions with other team members to enhance own understanding

Communicate with directors in writing and over the telephone

**Person specification**:
You will be well organised, possessing the ability to work well under pressure and deliver to timescale.

You will have a keen eye for details and be able to drift through complex information to make an informed decision.

You will have good interpersonal and influencing skills and ability to work collaboratively with colleagues of all grades.

You embody flexibility and are able to adapt in a fast-paced environment to changing priorities.

You have good written and verbal communication skills and are a confident communicator

You have an up to date knowledge of Microsoft Office software packages, including Word, Excel, Powerpoint and Adobe.

You must attend the Birmingham office twice per week as per INSS policy.

**Essential criteria**

Good organisational skills, including ability to work well under pressure and deliver to timescale.

Good interpersonal and influencing skills.

Flexible and able to adapt in a fast-paced environment with frequently changing/conflicting priorities.

Ability to see the wider impact.

Building and maintain great working relationships with key stakeholders at all levels of the organisation.

Working collaboratively to achieve shared outcomes.

Good written and verbal communication skills.

Excellent custome

  • A2/ao Administrative Officer, Estate Accounts and

    3 months ago

    Birmingham, United Kingdom Insolvency Service Full time

    **Details**: **Reference number**: - 307502**Salary**: - £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Administration / Corporate Support - Operational...

  • A2/ao - Recruitment Officer

    3 months ago

    Birmingham, United Kingdom Insolvency Service Full time

    **Details**: **Reference number**: - 352305**Salary**: - £22,183- - A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - People and Capability Directorate**Type of role**: - Human Resources**Working pattern**: - Flexible working,...

  • Administrative Officer

    3 months ago

    Birmingham, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 301699**Salary**: - £21,775**Job grade**: - Administrative Officer- AO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 2Contents Location About the job **Benefits**: Things you need to...

  • Compliance Officer

    2 weeks ago

    Birmingham, United Kingdom AJ FOX COMPLIANCE Full time €35,000

    We are working with a forward-thinking commercial law firm to hire a Compliance Officer into their Birmingham team. This is a really exciting opportunity to take on a bit more responsibility, with lots of scope for progression and development. The responsibilities of this position will include updating policies in line with regulatory developments (SRA),...

  • Compliance Officer

    1 month ago

    Birmingham, United Kingdom AJ FOX COMPLIANCE Full time

    We are working with a forward-thinking commercial law firm to hire a Compliance Officer into their Birmingham team. This is a really exciting opportunity to take on a bit more responsibility, with lots of scope for progression and development.The responsibilities of this position will include updating policies in line with regulatory developments (SRA),...

  • Compliance Officer

    4 weeks ago

    Birmingham, United Kingdom AJ FOX COMPLIANCE Full time

    We are working with a forward-thinking commercial law firm to hire a Compliance Officer into their Birmingham team. This is a really exciting opportunity to take on a bit more responsibility, with lots of scope for progression and development.The responsibilities of this position will include updating policies in line with regulatory developments (SRA),...

  • Compliance Officer

    2 weeks ago

    Birmingham, United Kingdom AJ FOX COMPLIANCE Full time

    We are working with a forward-thinking commercial law firm to hire a Compliance Officer into their Birmingham team. This is a really exciting opportunity to take on a bit more responsibility, with lots of scope for progression and development.The responsibilities of this position will include updating policies in line with regulatory developments (SRA),...

  • Compliance Officer

    2 weeks ago

    Birmingham, United Kingdom AJ FOX COMPLIANCE Full time

    We are working with a forward-thinking commercial law firm to hire a Compliance Officer into their Birmingham team. This is a really exciting opportunity to take on a bit more responsibility, with lots of scope for progression and development.The responsibilities of this position will include updating policies in line with regulatory developments (SRA),...

  • Administration Officer

    2 months ago

    Birmingham, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 344411**Salary**: - £22,940- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- AO**Contract type**: - Fixed term - Loan**Length of employment**: - For a period of up to 18 months**Type of role**: - Operational Delivery**Working pattern**: - Flexible...

  • Administrative Officer

    3 months ago

    Birmingham, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 324282**Salary**: - £22,940- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- AO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • Administration Officer

    2 months ago

    Birmingham, United Kingdom Ministry of Justice Full time

    Salary 1 - £22,940 Number of jobs available 1 - 4 Detail of reserve list 1 - 12 Months Region 1 - West Midlands City/Town 1 - Birmingham Building/Site 1 - BIRMINGHAM EMPLOYMENT TRIBUNAL BIRMINGHAM, B5 4UU Grade 1 - AO Organisation Grade for MoJ 1 - AO Post Type 1 - Fixed Term, Loan Duration of appointment 1 - Up to 18 months Working Pattern 1 -...

  • Compliance Officer

    1 month ago

    Birmingham, UK, West Midlands, United Kingdom AJ FOX COMPLIANCE Full time

    We are working with a forward-thinking commercial law firm to hire a Compliance Officer into their Birmingham team. This is a really exciting opportunity to take on a bit more responsibility, with lots of scope for progression and development.The responsibilities of this position will include updating policies in line with regulatory developments (SRA),...

  • National A2 Apprenticeship

    3 months ago

    Birmingham, United Kingdom Crown Prosecution Service Full time

    **Details**: **Reference number**: - 356917**Salary**: - £22,100 - £24,470- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Fixed term - Apprenticeship**Length of employment**: - 18 Months**Business area**: - National**Type of role**: - Operational Delivery -...

  • Legal Risk and Compliance Officer

    2 weeks ago

    Birmingham, United Kingdom AJ FOX COMPLIANCE Full time €35,000

    We are working with a forward-thinking commercial law firm to hire a Compliance Officer into their Birmingham team. The responsibilities of this position will include updating policies in line with regulatory developments (SRA), drafting documents, making sure training is provided for the business, and supporting on accreditation (ISO, Lexcel, CQS) and...

  • Senior Compliance Officer

    3 months ago

    Birmingham, United Kingdom AJ Fox Compliance Full time

    An international commercial law firm is seeking a Senior Officer to join their growing client and matter inception team in Birmingham. This is a fantastic opportunity for anyone looking to develop their management skills. This is a really exciting opportunity to join a big professional services business regulated by multiple regulators, a fantastic chance...

  • Case Progression Officer

    3 months ago

    Birmingham, United Kingdom West Midlands Police Full time

    This Case Progression Officer is part of the Business Support job family. Roles in this family are characterised by the provision of a range of services in support of the whole of West Midlands Police. The work may involve administrative support, specialist advice, project management and the development and implementation of systems or policy, in order to...

  • Case Admin

    2 days ago

    Birmingham, United Kingdom Brook Street Full time

    One of our public sector clients are looking for an experienced Administrative temporary worker to join their team as a Case Admin officer, Although this essentially is a hybrid role offering some days at home and the rest office based the ideal applicant will work between the Walsall office & the main Birmingham City Centre office and you MUST be...

  • Administration Officer

    3 months ago

    Birmingham, United Kingdom Ministry of Justice Full time

    Salary 1 - £22,940 Number of jobs available 1 - 6 Detail of reserve list 1 - 12 Months Region 1 - West Midlands City/Town 1 - Birmingham Building/Site 1 - BIRMINGHAM EMPLOYMENT TRIBUNAL BIRMINGHAM, B5 4UU Grade 1 - AO Organisation Grade for MoJ 1 - AO Post Type 1 - Permanent Working Pattern 1 - Full Time, Part Time, Part Time/Job Share, Flexible...

  • Administration Officer

    3 months ago

    Birmingham, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 325570**Salary**: - £22,940- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- AO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • Administration Officer

    3 months ago

    Birmingham, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 301947**Salary**: - £21,775**Job grade**: - Administrative Officer- AO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 2Contents Location About the job **Benefits**: Things you need to...