National A2 Apprenticeship

5 months ago

Birmingham, United Kingdom Crown Prosecution Service Full time

**Details**:
**Reference number**:

- 356917**Salary**:

- £22,100 - £24,470- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Administrative Officer- A2**Contract type**:

- Fixed term
- Apprenticeship**Length of employment**:

- 18 Months**Business area**:

- National**Type of role**:

- Operational Delivery
- Other**Working pattern**:

- Flexible working, Full-time, Part-timeContents

Location

About the job

**Benefits**:
Things you need to know

Location
- Birmingham, LiverpoolAbout the job

**Job summary**:
Are you looking to build your skills to progress further in the future? As an apprentice with the Crown Prosecution Service, you can develop skills in the workplace.

At the Crown Prosecution Service, we’re responsible for delivering justice through the independent and effective prosecution of crime. We’re the principal prosecuting authority across England and Wales - prosecuting criminal cases that have been investigated by the police and other investigative organisations.

As a victim service assistant, you deliver exceptional customer service whilst enhancing how we communicate and engage with victims. You’re responsible for making phone calls, drafting victim letters, and responding to victims’ enquiries in a timely manner. You help victims understand the decisions we make, the role of the Crown Prosecution Service and wider criminal justice system, and their rights during the legal process. Victims’ needs and welfare are central to your work.

If you’d like to build your skills and play an integral part in delivering justice, this opportunity is for you.

**Job description**:
As a victim service assistant, you deliver exceptional customer service whilst enhancing how we communicate and engage with victims. You’re responsible for making phone calls, drafting victim letters, and responding to victims’ enquiries in a timely manner. You manage sensitive conversations - demonstrating empathy, integrity and good listening skills.

In this role you help victims understand the decisions we make, the role of the Crown Prosecution Service and the wider criminal justice system, and their rights during the legal process. You develop and maintain effective communications with key partner agencies - signposting victims to appropriate contact points to make sure they receive the support they need. Victims’ needs and welfare are central to your work.

You undertake a six-to-eight-week training plan to ensure you’re fully equipped for the role. You must be aged 18 or over to apply.

**Your responsibilities**
- To answer victims’ queries in a timely manner with accurate and up-to-date information, and to signpost them to other appropriate contacts when necessary.
- To build and maintain good working relationships with external agencies and criminal justice partners, ensuring victims’ needs and welfare are central to your work.
- To record work and activity completed on our case management system and other recording systems - maintaining accurate and confidential case management records.
- To make appropriate adjustments or arrangements to ensure inclusivity and meet the accessibility needs of victims.

**Apprenticeship**

Your apprenticeship allows you to build skills and knowledge through work-based learning whilst in your victim service assistant role. You study, write assignments, and carry out assessments - and on successful completion you gain a recognised qualification of level 3 in customer service.

You’re directly supported during your apprenticeship, with a tutor or skills coach who provides you with guidance and advice for successfully passing your apprenticeship programme. You’re allocated a minimum of 6 hours each week to carry out your apprenticeship work and learning, if you’re doing a 30 hours or more working week (full time or nearly full time working).

**Person specification**:

- be at least 18 years old
- hold GCSEs or equivalent in maths and English at grade 4/C. If you don’t already hold these, you can complete them as part of your apprenticeship.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Developing Self and Others
- Delivering at Pace
- Managing a Quality Service
- Communicating and Influencing
- Developing Self and Others
- Delivering at Pace

**Benefits**:

- Alongside your salary of £22,100, Crown Prosecution Service contributes £5,967 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.We’re passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.

We want to ensure our employees can thrive at work and home, and offer a range of support to achieve a balance. This includes flexibility of workin

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