Bank Office Co-ordinator

7 months ago


Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

Do you like a challenge?

If so - would you like to work in the bank office covering staffing shortfalls, leasing with the wards, bank staff and agencies?

It is a busy environment, but very rewarding. The service runs 7 days a week, covering 8am to 6pm every day. You will be required to work 2 days a week.

If you require any further details please call Anne Marie or Lordinafor a chaton 01926 495321 ext 8471.

To provide and co-ordinate a comprehensive, flexible and efficient bank, under the direction of the Clinical Lead for Provisional Nursing/AHP Workforce and E-rostering and the senior Bank office Co-ordinators.

Ensure the bank works effectively in a changing environment, to meet the needs of service users.

To ensure effective communication with associated departments.

To provide an efficient and comprehensive service, prioritising work to ensure deadlines are met.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

Respond to telephone calls from internal and external agencies, resolving problems quickly, in a professional and competent manner producing file notes as necessary, raising any issues with the manager.

To be responsible and accountable whilst making and arranging bookings, taking availability and requests from all departments.

Opening and dealing with incoming correspondences as appropriate.

Ensure shared knowledge within the team.

Keep up to date with technological developments with regard to developing appropriate skills in the use of current office technology. g. word processing, spreadsheets, databases, electronic mail, presentations etc.

To book appropriately qualified and experienced bank staff according to availability and skill mix, using problem solving methods to fill agreed shortfalls in staffing across the Trust on a daily basis.

To be aware of the EWTD (European Working Time Directive)-to ensure the Trust adheres to the policy for the protection of bank members.

To liaise with Unit/area Managers/ward staff/hospital bleep holders, locality managers and heads of therapy services to minimise the use of agency staff.

Prioritise shift allocation with the site office, Matron of the day, locality manager and therapy service managers.

Work to strict deadlines to ensure the required staffing levels are constantly maintained.

Maintain and develop good working relationships with bank members and all other points of contact.

To establish, monitor and record bank staff’s attendance on mandatory training sessions.

Ensure that concerns relating to conduct/performance of temporary staff are passed to the Bank Manager for investigation and appropriate action to be taken.

Maintain confidentiality at all times.

Assist with inputting information into Staff Bank for the weekly NHS Improvement report.

Build up excellent working relationships with all colleagues to ensure an excellent and efficient service is provided at all times.

Contribute to the annual Bank Newsletter.

Ensure agency authorisation forms are approved by a senior manager before booking agency staff.

Communicate/liaise with the Site Office daily.

Give advice on over-pay issues/queries.

Checking timesheets have been signed off by ward staff and prompting when necessary.

Keep a record of any nurses that do not turn up for duty, ring in sick etc. and report to manager.

Be aware of resource management
- i.e. If we have to use agency staff which is the cheapest.

Organising with new starters/leasing with wards to sort out appropriate induction shifts for new starters.

Giving advice over the phone and face to face regarding staff joining the bank.

Order stock for the department e.g. staff name badges.

**On a daily basis, the post holder will be required to/be/have**:
Accurate.

Attention to Detail.

Keyboard Skills.

Meet deadlines.

Good communication skills.

Ability of prioritise workload.

Use own initiative.

Professional manner.

Co-ordination.

Concentration.


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