Customer Services Associate

2 weeks ago


Leeds, United Kingdom IRIS Full time

We have a fantastic opportunity for a Service Desk Consultant to join our 1st Line Customer Support Team in Leeds.

**_ Once fully up and running, we welcome a hybrid approach to working, with the expectation of 2-3 days in the Leeds City Centre office, per week._**

**What will you be doing?**

As a 1st Line Support Consultant in this team, your day-to-day tasks will typically involve the following:

- Initial assessment, triage, investigation and resolution of incidents and requests
- Take ownership and responsibility of any issues from start through to a successful resolution or escalation to another support team
- Maintain and consistently demonstrate a good working knowledge of company guidelines, processes, practices and procedures
- Manage time effectively and meet agreed deadlines
- Assist the team to achieve all department/team and company KPI’s

**What are we looking for?**

This role would be excellent for someone with a passion for technology combined with a drive to deliver excellent customer service.

We are looking for strong customer service skills, preferably gained on a service desk or in a role where support was provided over the phone.

The ability to work to agreed SLAs/KPIs is essential as well as strong IT skills (Microsoft Office products).

Please note:


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