Customer Service Advisor
3 weeks ago
Introduction
Dandara Living are looking for a Zero Hour Resident Services Associate to support the Senior Resident Services Associate on the day-to-day operations of our Build to Rent development. This role is part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our scheme.
Working Pattern - Shifts will vary between 4-8 hours over 7am & 7pm Monday to Sunday to cover holidays and absences and support during busy periods.
Hourly Rate - £11.54 an hour on a Zero Hour Contract.
What you will do
- As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected
- Assisting with ParcelSafePlace deliveries and collections
- Dealing with resident and guest enquiries
- Conducting apartment viewings and providing feedback to support the leasing team as and when required
- Managing of resident amenity spaces
- Conduct move- in appointments, inventories and meter readings
- Compiling of inventories
- Carry out mid-term tenancy inspections
- Carry out move out inspections, check outs and completing deposit release administration
- Logging maintenance issues
- Issuing of keys on move in and key replacements
- Dealing with vehicle parking and keeping accurate records
- Deal with complaints and escalating where appropriate
- Updating business platforms with data and communications as appropriate
- Assisting on open days and resident events
Customer Service and Resident Engagement
- Provide first class customer service to our residents
- Create a community feel through communication, events and innovations
- Help maintain a robust resident engagement strategy and help on the delivery of the events
- Be proactive in listening to resident feedback and action any reasonable requests
- Liaise with line manager in respect of customer surveys and feedback
- Ensure all enquires are dealt with in line with agreed service levels
Safety, Maintenance and Administration
- Coordinate mid-term tenancy inspections
- Ensure the security of the building is always maintained
- Ensure building is a safe environment in which to live and work and that it is managed in accordance with procedures
- Record regular inspections of communal areas such as the gym
- Record contractor visits and complete on-site reports to include daily activity logs. Keeping a register of works carried out and issuing permits to work
- Ensure all building communal areas are maintained to highest standards
Key Skills & Experience
- Proficient in the use of Microsoft office packages including Word, Excel, and Outlook as well as other systems such as databases or booking systems
- Demonstrable understanding of H&S requirements on site
- ARLA, IRPM or COSHH would be desirable, but training will be provided
What you will have
- Excellent customer service skills, a sense of humour and plenty of energy and enthusiasm
- Proactive, positive, and can-do attitude
- Ability to diffuse difficult situations
- Strong decision-making skills
- Organised with the ability to prioritise effectively
- A team player and a good communicator
- Well-groomed and of smart appearance are essential
- Continually strives to improve knowledge, skills, and abilities to produce the best results
- Keen to develop surrounding team with a desire to grow into a more senior role
- Must be pro-active and able to use initiative to help us make our community No 1 in the area
- Positive approach to problem solving, well organised and ability to work well under pressure
- Be a positive advocate for change, giving ideas and wanting to work with us on implementing
-
Service Colleague
2 weeks ago
Leeds, Leeds, United Kingdom Asda Full timeService Colleague - Leeds Job TitleService ColleagueLocationKillingbeckEmployment TypePart timeContract TypePermanentHours per Week29SalaryCompetitive salaryCategoryRetail Hourly Colleagues, Sales StaffClosing Date17 April 2024Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If...
-
IT Site Service Delivery Lead
1 week ago
Leeds, Leeds, United Kingdom Johnson & Johnson Full timeJohnson & Johnson is the world?s most comprehensive and broadly-based manufacturer of health care products, as well as a provider of related services. The values that guide our decision making are motivated by a culture of caring. Caring for the world one person at a time? Inspires and unites the people of Johnson & Johnson. The company is operating in the...
-
Financial Advisory, Manager
21 hours ago
Leeds, Leeds, United Kingdom Teneo Full timeThe RoleThis is an excellent opportunity to work alongside our established team who will support you to utilise and enhance your advisory and insolvency skills and experience. You will work alongside some of the most experienced practitioners in the field advising the boards, management teams, lenders and shareholders of companies which are underperforming...
-
IT Technician
3 weeks ago
Leeds, Leeds, United Kingdom Computacenter AG & Co. oHG Full timeLocation: UK - Leeds | Job-ID: 208072 | Contract type: Standard | Business Unit: Service DeskLife on the team We provide intermediate to advanced level desktop installation, configuration, support and troubleshooting services. We can also provide basic Wintel server installation, configuration, administration and break fix repairs. We support multiple...
-
Employee Benefits Associate Consultant
3 days ago
Leeds, Leeds, United Kingdom Aon Full timeEmployee Benefits Associate Consultant Do you want to be part of an established Health & Risk Consulting team, that works collaboratively and flexibly? Do you enjoy building long-lasting relationships & providing best advice and market-leading solutions to your clients? We are expanding due to continued growth and we are looking for the next SME Associate...
-
Sales Associate
21 hours ago
Leeds, Leeds, United Kingdom Foot Locker Full timeÜBERSICHTYou recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It's easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve...
-
Assistant Residence Manager
2 weeks ago
Leeds, Leeds, United Kingdom University of Leeds Full timeSalary Grade 5 (£25,742 to £29,605 p.a.) We are open to flexible working requirements.Are you a highly organised and professional individual who can bring their excellent customer service and administration skills to assist with the smooth running of one of our residences?The University of Leeds is one of the top 75 universities in the world. We have a...
-
hrbp
1 week ago
Leeds, Leeds, United Kingdom Michael Page Human Resources Full timeThis HR Business Partner (HRBP) role is an opportunity to bring your strong HR knowledge to a thriving FMCG company. The successful candidate will work closely with the wider HR team to develop and implement HR strategies that align with business objectives.Client DetailsOur client is a well-established FMCG company, boasting a workforce of thousands...
-
Lead Finance Contract Support
1 week ago
Leeds, Leeds, United Kingdom CBRE Full timeLead Finance Contract SupportJob ID161729Posted11-Apr-2024Service lineGWS SegmentRole typeFull-timeAreas of InterestAccounting/FinanceLocation(s)Leeds - England - United Kingdom of Great Britain and Northern IrelandCompany ProfileCBRE is the global leader in real estate services andleveragesthe industry's most powerful knowledge base to meet the commercial...
-
Quality and Facilities Manager
2 weeks ago
Leeds, Leeds, United Kingdom CIIH Ltd TA Headway Recruitment Full timeQuality & Facilities Manager Formed over 125 years ago in the city of Leeds, our client is renowned in the electrical engineering distribution industry for their high levels of service, support, and customer satisfaction. Still privately owned, our client has expanded with branches across the UK.Summary: The Quality and Facilities Manager is responsible for...
-
Campus Barista
2 weeks ago
Leeds, Leeds, United Kingdom Joblink Full timeJoblink is recruiting on-campus Baristas to work on Campus catering sitesAs a Barista you play a front-of-house house role in supporting the team to prepare and serve hot and cold beverages, including various types of coffee and tea.Barista responsibilities include educating customers on our drinks menu, making recommendations based on their preferences,...
-
Infrastructure Assistant
2 weeks ago
Leeds, Leeds, United Kingdom University of Leeds Full timeOverview of the roleAre you a well organised and adaptable individual with a strong customer orientation? Do you want to join a team committed to supporting infrastructure activities helping our staff and students?Leeds Institute of Medical Research (LIMR) is looking for a highly motivated individual to work as a member of a multi-skilled team dedicated to...
-
Graphic Designer
2 weeks ago
Leeds, Leeds, United Kingdom JS3 Recruitment Ltd Full timeAs part of our busy Studio team, you will be:Providing creative ideas and designsParticipating in brainstorming sessions developing concepts.Liaising with other teams in the organisation including Sales, Customer Services, Print and Pre-Press to agree the viability of customer requests. In order to be considered for this role, you must also possess:Previous...
-
Sales Manager – Agricultural Fertilizers
3 weeks ago
Leeds, Leeds, United Kingdom Peak Recruitment Full timeOur client is an international supplier of specialty agricultural and horticultural fertilizers. Leeds, United KingdomThis is a home-based position, responsible for the sales of our clients' specialty agricultural fertilizers to the UK market, with a focus on fruit. The position will be tasked with generating new business, maintaining existing customer...
-
Sales Specialist
6 days ago
Leeds, Leeds, United Kingdom Johnson & Johnson Full timeSales Specialist - Joints Reconstruction Hip & Knee - DePuy Synthes Region: West Midlands For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the...
-
Storage Sales Specialist
1 week ago
Leeds, Leeds, United Kingdom Hewlett Packard Enterprise Full timeStorage Sales Specialist | Central GovernmentThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Job Description:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever...
-
Lettings Administrator
1 week ago
Leeds, Leeds, United Kingdom Huntress Full timeLettings Administrator Do you enjoy working in a fast-paced environment where no two days are the same? Do you enjoy providing professional customer service in a demanding but rewarding role? Then we may have an exciting new role for you based in North Leeds at a property management company. As a Lettings Administrator, you will play a vital role, to ensure...
-
Infrastructure Assistant
2 weeks ago
Leeds, Leeds, United Kingdom University of Leeds Full timeLeeds £22,214 to £23,144 per annum (Grade 3) Full Time Permanent 25th April 2024 15th May 2024 MHLMR1172Overview of the roleAre you a well organised and adaptable individual with a strong customer orientation? Do you want to join a team committed to supporting infrastructure activities helping our staff and students?Leeds Institute of Medical...
-
AWS DevOps Engineer
2 weeks ago
Leeds, Leeds, United Kingdom Cognizant Technology Solutions Full timeCognizant aims to create 1,000 jobs in Leeds, recognising the quality and diversity of tech talent in the Leeds city region. The opening of our new delivery centre in Leeds, presents individuals with an opportunity to play a meaningful role in business transformation whilst championing impactful initiatives - diversity and inclusion, sustainability,...
-
Kitchen Porter
7 days ago
Leeds, Leeds, United Kingdom Joblink Full timeJoblink are recruiting Kitchen porters to work at a variety of catering venues on and off campus.As a Kitchen Porter you play a key back of house role supporting the kitchen staff in food prep, kitchen hygiene and clearing down after service. Ideally you will have experience working as a KP, or have some professional kitchen experience in the past.Duties and...