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Service Advisor

4 weeks ago

Hessle, United Kingdom Hatfields Jaguar Land Rover Hull Full time

**Service Advisor**

**Hatfield - Jaguar Land Rover Hull**

**£29,000.00 with a £6,000.00 Bonus Opportunity**

Monday - Friday Rota between 08:00 - 18:00 (45 hours per week)
- Competitive Salary
- 30 days holiday (inclusive of Bank Holidays) rising to 33 after 2 years’ service.
- Bonus scheme
- Contributory workplace pension scheme
- Career progression opportunities
- Uniform provided to include PPE.
- Access to discounts on retailers, restaurants, holidays and much more
- Company pension
- Cycle to work scheme.
- Employee discount
- On-site free parking
- Referral programme

**About the role...**
- Be able to effectively manage your time ensuring that you are prepared for the day ahead.
- You are expected to answer incoming client enquiries in a timely manner and convert into a meaningful booking based upon diary availability.
- Greet clients in a friendly and professional manner, ensuring a warm and welcoming environment.
- You are expected to upsell clients’ additional products such as any identified work from the EVHC, services, & service plans.
- Actively listen to clients’ concerns, understand their needs, and ask qualifying questions to ensure a right first-time fix.
- Process client information and vehicle details accurately in our systems.
- Keep clients updated of progress throughout the repair process.
- Coordinate with workshop controller to ensure timely completion of repairs.
- Produce accurate invoices detailing the work carried out.
- Ensure that clients are completely satisfied post visit.
- Be competent in handling client complaints and objections.
- Be responsible for your own WIP ensuring jobs are completed and closed in a timely manner.

**Qualifications and education requirements**:

- Previous experience in a target driven role.
- Have experience in a customer service or related position.
- Strong interest in the automotive industry and a willingness to learn.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Ability to actively listen, understand customer concerns, and explain information clearly.
- Strong organisational skills and the ability to prioritize tasks effectively.
- service advisor: 1 year (preferred)

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: £29,000.00-£35,000.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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