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Customer Services Advisor
4 months ago
**Position**: Customer Services Advisor (office based)
**Contract**: permanent
**Employer**: Humber Bridge Board
**Location**: Hessle, Hull, HU13 0JG
**Salary**: £23,500 to £24,294 circa per annum
**Hours of Work**: 37 hours per week working Monday to Friday between the hours of 8am and 4pm
**Benefits**:
- Local Government Pension Scheme (LGPS)
- Life Assurance (as a member of the pension scheme)
- 25 days holiday plus bank holidays per annum
- Toll concession when commuting to/from work from the South Bank
- Discount on East Riding and North Lincolnshire leisure and fitness facilities
- Cycle to Work Scheme
**FANTASTIC OPPORTUNITY AT THE HUMBER BRIDGE**
Our Customer Services Team strives to deliver a comprehensive and high-quality experience for our customers ensuring that the administrative, financial and office function relating to the organisation’s tolling system runs smoothly.
We are looking for a dynamic and motivated individual with relevant experience to join our team as a Customer Services Advisor. As well as acting as an ambassador for the Humber Bridge, responsibilities in this role will include:
- Provide excellent customer services in relation to customer enquiries
- Plan, organise and manage your own workload to ensure your contribution to the delivery of excellent customer services and accounts management is achieved
- Review violation enforcement evidence and determine the appropriate course of action to maximise toll income and recover all costs associated with toll violation recovery, including determining suitability and subsequent preparation of case paperwork for further legal/enforcement action
- Issue violation notices as necessary and identify any evidence of possible systematic abuse
- Investigate and respond to customer complaints and enquiries, including making outcome decisions and recommendations within established guidelines.
- Use initiative to identify and resolve issues, queries, errors and discrepancies
Application deadline: 29/02/2024
**Job Types**: Full-time, Permanent
**Salary**: £23,500.00-£24,294.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- office based customer service: 2 years (preferred)
Work Location: In person
Application deadline: 29/02/2024