Dental Telephone Operator
5 months ago
**Job Advertisement: Dental Telephone Operator Position at The Sandford**
We are looking for a skilled Dental Telephone Operator to join our team at The Sandford. As a Dental Telephone Operator, your main responsibilities will include handling phone calls and directing them to the relevant departments such as Implant, orthodontics and general. Your role is crucial in ensuring that our patients receive exceptional service right from their first contact, demonstrating strong patient-facing skills and phone etiquette to maintain smooth operations at The Sandford.
**Responsibilities**:
- Scheduling appointments and addressing customer enquiries promptly and efficiently
- Routing calls to the appropriate departments in a timely manner
- Communicating information clearly and effectively to patients with empathy and professionalism
- Warmly welcoming patients over the phone with a focus on patient care in a fast-paced environment
- Safeguarding patient confidentiality and upholding high standards of data protection
- Adhering to the policies and regulations of The Sandford and Bexleyheath Dental Practice to ensure compliance and quality service delivery
**Experience**:
- Previous experience as a Phone Call Operator or in a similar customer service role is preferred
- Proficiency with dental software, preferably R4, or a willingness to learn
- Background in the dental industry with a genuine interest in oral healthcare is essential
- Strong problem-solving skills with the ability to troubleshoot technical issues independently and efficiently
**Job Types**: Full-time, Permanent
Pay: From £11.44 per hour
Expected hours: 40 per week
**Benefits**:
- Company pension
- Employee discount
- Free parking
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Bexleyheath: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- Diploma of Higher Education (preferred)
**Experience**:
- Dentistry: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- GDC Registration (preferred)
Work Location: In person
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