Receptionist Position

2 weeks ago

Bexleyheath, Greater London, United Kingdom Lyndhurst Medical Centre Full time

About the Role

We are seeking a highly skilled and experienced Receptionist to join our team at Lyndhurst Medical Centre. As a Receptionist, you will be the first point of contact for patients and will be responsible for providing a warm and welcoming service.

Key Responsibilities

  • Attend to patients at the reception desk, learn, understand and maintain the computerised appointment system.
  • Assist patients with any problems of a general nature as and when they arise.
  • Answer the telephone, take messages and convey their content to the appropriate Doctor or Nurse or other members of staff via a computerised system.
  • Acquire a good knowledge of the Practice procedure for registering new patients and the rules regarding the movement of existing patients.
  • Ensure that all relevant forms are completed correctly and the relevant proofs of address are provided before submission.
  • Handle urgent requests for appointments/visits, screen messaging or contacting the Doctor on call as necessary and deal with all emergencies in a prompt and efficient manner.
  • Assist the clinical staff as necessary when dealing with all emergencies in surgery.
  • Operate the Practice procedure for providing copies of pathology results to patients and the recording of the same.
  • Operate the Practice procedure for providing patient information to Secondary Care Providers and the recording of the same.
  • Operate the Practice procedure for actioning patients requests for blood test forms.
  • Be responsible for opening/locking up the Surgery premises (including outside gates and shutters) and switching the alarm on/off as appropriate.
  • Carry out any special procedures as required ie checking the computerised appointments system, computer listings and any other special projects.
  • Liaise and co-operate with all colleagues including attached staff ie Health Visitors and District Nurses.
  • Be involved in the opening and distribution of incoming post, recording all outgoing post and balancing the post, attain working knowledge of the franking machine.
  • Be responsible for the operation of the Reception Income and Reception Petty Cash systems ensuring that all book work and monies agree.
  • Keep all paperwork stocked up and tidy like appointment slips, new patient information and T Quest forms.
  • Attend any necessary training courses/sessions.
  • Participate in the training of new members of staff as requested by the Assistant Practice Manager.
  • Cover where possible other reception teams sickness and annual leave.
  • Ensure that the waiting room is tidy at all times, leaflets, magazines, posters are all in date and appropriate.

About Us

Lyndhurst Medical Centre is an expanding 4 Partner PMS teaching practice with a patient population of 12,000. We are looking to employ a Part time receptionist on a contract for 23 hours a week. You will be working within a well-established, friendly and innovative team in a highly regarded GP practice at the heart of the local community in Barnehurst (London Borough of Bexley).

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