Dental Reception

**About us**:
Zental is a healthcare brand which is a fusion of private dentistry and affordable luxury. We are about delivering outstanding patient service that is personal, friendly and approachable.

We are passionate about creating a relaxing, calm and harmonious environment where we can offer the highest quality of care where patients feel at ease to come to the dentist. We believe in making people live longer, healthier & happier lives through maintaining an optimum level of oral health and well-being.

**Summary of Job role**:
As a part of the receptionist team, you will be responsible for providing high-quality front of house services for patients to contribute to an overall exceptional patient experience. Reception team members are key to the first impressions of our patients and therefore must be able to carry out the following tasks to the highest standards:

- Achieve positive outcomes from patient queries in a timely and efficient manner
- Ensure that both the Manager and staff are kept fully aware of any relevant feedback from patients.
- Attend appropriate training courses, when required
- Use the correct procedures regarding the acceptance of credit cards and cash in accordance with the practice credit policy
- Managing all the invoices and deliveries
- Gathering of data regarding patients and treatment outcomes
- Regular meetings with lead dental nurse, practice manager and management teams

The role will entail supporting the team with the general administrative tasks required for the efficient running of the practice.

**Essential requirements**:

- 1+ year Dental Reception Experience
- Completed high school certificate or equivalent
- Excellent communication skills in English (Written and Verbal)
- Experience in Patient Facing / High-End Customer Facing Roles
- Background in administration
- Able to make day to day decisions In line with the practice ethos
- Attention to detail when multitasking
- Positive attitude and good communication skills
- Competent level of IT proficiency
- Well versed with MS Excel

**Key Job benefits**:

- A competitive salary with the opportunity to grow quickly with an ever-expanding business.
- Bonuses on achieving targets
- A great opportunity to work alongside our friendly professional world-class team
- Annual BLS & AED training to all staff
- On-going support and the opportunity for personal and professional development
- Substantially reduced dental treatments costs for yourself

**Benefits of working with Zental**:

- Excellent team support working with a highly skilled team
- In house/training support and opportunities for future growth.
- All Core/essential CPD paid for.
- Excellent career opportunities to move into other roles or other parts of our rapidly growing organisation.
- Access to Zental Tailored Perks
- Discounts on dental treatment for yourself as well as friends and family.

If you feel that you have the skills, abilities and enthusiasm to succeed in this role then we would love to hear from you.