Information Adviser

2 months ago

York, United Kingdom York St John University Full time

Department:
Library and Learning Services

**Location**:
York

**Salary**:
£22,149 to £23,144

Closing Date:
Tuesday 07 February 2023 at midnight

Interview Date:
See advert

Reference:
026-23

**Interview Dates: 28th February and 1st March**
Library and Learning Services currently have two Information Adviser vacancies in our Customer Service team:

- Post 1 - 0.27 FTE 10 hours per week: Monday 5pm-10pm; Tuesday 5pm-10pm*
- Post 2 - 1 FTE, fixed term for 12 months.*

**The role**
In this role you will ensure that we provide a fast, accurate, and efficient customer service to students and staff within the university. The service is on the front line representing the university in the library and in the Holgate Student Centre, helping customers to get the resources they need to be a success at the university.
In addition to staffing the two main information desks at the university, Information Advisers also:

- determine priorities of incidents and service requests for the library service as well as for ITS;
- assist with issues related to equipment and online resource access for students and staff;
- provide materials for accessibility requests (sourcing or scanning);
- assist students with their searches for books, journals, and other resources;
- rove the buildings to provide help to customers;
- register and maintain library user records.

Our services receive consistently high scores through internal feedback and the National Survey of Students. We have earned Customer Service Excellence accreditation three years running.
- About you*

We are looking for people who are excited about customer services in a university setting and will commit to and help us improve our current high standards of service. Your background, and the skills that you're able to offer should include:

- experience of supporting users and positive attitude to customer service;
- excellent communication and interpersonal skills;
- experience, confidence and familiarity with IT and IT systems;
- ability to work using own initiative;
- flexible to accommodate changing needs.

As one of our desks is located within the library, library experience is desirable though not essential.
- Additional information*

For

**Job Types**: Full-time, Contract

**Salary**: £22,149.00-£23,144.00 per year

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