Information Adviser

3 weeks ago


York, United Kingdom York St John University Full time

Department:
- Library and Learning Services- Location:
- York- Salary:
- £23,700 to £25,138 per annum- Contract Duration:
- 1 year- Closing Date:
- Wednesday 21 February 2024 at midnight- Interview Date:
- Wednesday 06 March 2024- Reference:
- 018-24**2 x full time (37 hours p/w) fixed term (1 year)**

**Location: York**

**Salary: £23,700 to £25,138 per annum**

**Role -1**

Monday - Thursday 09:00 - 18:00

Friday 09:00 - 14:00

**Role - 2**

Monday - Thursday 09:00 - 17:30

Friday 09:00 - 17:00

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.

Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

**The Team**

**The role**

We are looking for people who are excited about customer services in a university setting and will commit to and help us improve our current high standards of service. In this role you will ensure that we provide a fast, accurate, and efficient customer service to students and staff within the university. The service is on the front line representing the university in the Fountains Learning Centre and Holgate Student Centre, helping customers to get the information and resources they need to be a success at the university.

In addition to staffing the two main information desks at the university, Information Advisers also:

- register and maintain library user records
- determine priorities of incidents and service requests for themselves and ITS
- assist with issues related to equipment and online resource access for students and staff
- provide materials for accessibility requests (sourcing or scanning)
- assist students with their searches for books, journals, and other resources
- assist with maintenance and control of library stock, including shelf checking and shelving
- rove the buildings to assist students, staff and other users of the service

**Required skills and experience**
- supporting customers with empathy
- a desire to provide a continually excellent service
- excellent communication and interpersonal skills
- experience and familiarity with IT systems
- ability to work using own initiative
- flexibility to accommodate changing needs

As some of our service is located within the library, library experience is also a bonus.

**Additional information**

We offer a range of family friendly and inclusive policies and facilities to support staff from different backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.

Our benefits package

We offer a wide range of employee benefits including
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
- Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)
- Pension scheme
- Health Cash Plan after six months service
- Employee Assistance Programme
- Paid leave for Armed Forces Reservists
- On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software
- Relocation expenses package for certain roles
- Visa loan scheme

Further information about life at YSJ

Read more about our culture, inclusive community, working arrangements and benefits for York St John employees here.

The latest news, views and stories from our staff and students can be found here.

We are committed to managing and reducing our environmental impact and to promoting sustainable development wherever we can, read more here.

**Closing Date - **Wednesday 21 February 2024 at midnight

**Provisional Interview Date - **Wednesday 06 March 2024


  • Information Adviser

    1 month ago


    York, United Kingdom York St John University Full time

    Department: Library and Learning Services **Location**: York **Salary**: £22,149 to £23,144 Closing Date: Tuesday 07 February 2023 at midnight Interview Date: See advert Reference: 026-23 **Interview Dates: 28th February and 1st March** Library and Learning Services currently have two Information Adviser vacancies in our Customer Service team: -...

  • HR Adviser

    1 month ago


    York, United Kingdom One to One Recruitment Ltd Full time

    We are working with a successful family owned business who support people with learning disabilities in the Yorkshire and Humber area. Working within a lovely HR team who have a sense of humour you will be well supported by the HR Manager and wider team. In this interesting and varied **HR Adviser** role you will be: - Leading and supporting managers on...


  • York, United Kingdom Welfare Benefits Unit Full time

    **Welfare Rights Adviser** **Between 22.5 and 30 hours** We are looking for an enthusiastic adviser with a minimum of 2 years’ experience of welfare benefits advice work to join our friendly, professional team. A commitment to quality provision is essential. Applications to be received by end of day, Wednesday 14 June 2023 **APPLICATION ONLY - CVs will...


  • York, North Yorkshire, United Kingdom Premier Jobs UK Full time

    We are seeking current Equity Release Advisers with whole of market experience, who are looking to join a growing, specialist Equity Release firm You will be joining a respected firm who are in a position to recruit for growth purposes. As an Equity Release Adviser, you will receive leads generated from their various marketing activities which are...


  • York, United Kingdom Diocese of York Full time

    As a diocesan family, we are renewing our commitment to our vision and goals. We are putting fresh energy into Living Christ’s Story, and delivering strategic programmes focused on our aims: becoming more like Christ; reaching those we currently don’t; growing churches of missionary disciples; and transforming our finances and structures. Growing and...

  • Chocolate Advisor

    1 month ago


    York, United Kingdom McArthurGlen Designer Outlets Full time

    **Job description** We are looking for a Senior Chocolate Advisor to work for 22 hours a week **Additional information** A vacancy has arisen for a Senior Chocolate Adviser in our York Store. The role is 22hr a week to include Sundays and BH. You will be a key holder and supporting the management team in motivating and developing a team of dedicated...


  • York, United Kingdom Network Rail Full time

    Brief Description To work with the supported business leadership team, under the direction of the Financial Controller/Senior Finance Business Partner, to deliver professional finance and accounting advise. Provides proactive, value add finance support to the business leaders across the function/route About the role (External) 1.Lead and provide...

  • Administrator

    7 hours ago


    York, United Kingdom NJR Recruitment Full time

    **Location** **Salary** **Posted on** **Reference** **York £22000 27/02/2023 NJR13467 DESCRIPTION Client Services Administrator Location: York **Salary**: £22,000 Our client who specialises in independent financial advice with emphasis on convenience and simplicity are now looking to recruit a Client Services Administrator to join their team in York...


  • York, United Kingdom City of York Council Full time

    **NON CYC VACANCY** **SCHOOL VACANCY** Barlby High School are looking to appoint 3 casual exam invigilators to join our team. This role will ensure the fair and proper conduct of examinations/tests according to the schools and examinations boards rules, in an environment that enables pupils to perform at their best. Please see the attached for more...


  • York, United Kingdom City of York Council Full time

    **NON CYC VACANCY** **SCHOOL VACANCY** Barlby High School are looking to appoint a Personal Assistant to the Principal for 37 hours per week, on a term time only basis to join our team. This role will undertake a full range of administrative support services, with minimum supervision. To provide direct, confidential and high quality support to the...

  • Sales Consultant

    8 hours ago


    York, United Kingdom Phoenix Sheds Full time

    We are recruiting a Sales Consultant to work from our show site in York. Reporting directly to our Commercial Director you will ensure that the Phoenix Garden Buildings ethos for quality and service is presented to our customers. Working as part of the sales team you will strive to achieve / exceed targets set by the business and ensure that the highest...


  • York, United Kingdom City of York Council Full time

    **NON CYC VACANCY** **SCHOOL VACANCY** Barlby High School are looking to appoint a permanent Behavioural Support Officer for 37 hours per week, on a term time plus 2 week basis to join our team. The core focus of this job is to complement the professional work of teachers by taking responsibility for implementing the schools Attendance and Behaviour...

  • Democracy Officers

    4 weeks ago


    York, United Kingdom City of York Council Full time

    We are looking for 2 high performing, enthusiastic individuals with either previous experience or the relevant transferrable skills to join our Democratic Services team undertaking committee management and scrutiny support work. This will include: - Preparing and publishing agenda for decision making and scrutiny meetings - Attending and producing minutes...

  • Building Surveyor

    2 days ago


    York, United Kingdom Additional Resources Full time

    Building Surveyor Location: North East (From York to Newcastle) Salary: £30k - £43k + Excellent Benefits Job Type: Full-Time, Permanent The Client: Our client is an established construction firm, providing expert quantity surveying, building surveying, and project management services at competitive prices. The Role: As a Building Surveyor, you will...

  • English Tutor

    1 month ago


    York, United Kingdom GSL Education Full time

    **English Tutor** **Location: York, North Yorkshire** **Start Date: York 2024** **Salary: £25 - £35 per hour** **Contract Type: Full-Time** GSL Education’s North Yorkshire branch is seeking **English Tutor** to work at a client school based in **York** starting in **April 2024**. **English Tutor Responsibilities**: - Work 1:1 with student and provide...

  • Land Consents Officer

    4 weeks ago


    York, United Kingdom Savills Full time

    Role OverviewThe role would suit an organised individual with negotiation skills and a rural background. The work involves the acquisition of property rights and environmental consents necessary to deliver utility projects, negotiating access and settling agricultural damages and advising our clients on the effect of legal notices in relation to their...


  • York, United Kingdom Rockar Jaguar Land Rover Full time

    **About us** Rockar Ltd is a medium size business based in South Newbald (within easy reach of Hull, Hessle and surrounding areas) YO43 4RW. We are inclusive, innovative and customer-centric, and our goal is to deliver an amazing customer experience every day whilst working in a modern office setting with a relaxed atmosphere. **Online Experience Advisor -...

  • Building Surveyor

    2 days ago


    York, United Kingdom Additional Resources Full time

    Building SurveyorLocation: North East (From York to Newcastle)Salary: £30k - £43k + Excellent BenefitsJob Type: Full-Time, PermanentThe Client:Our client is an established construction firm, providing expert quantity surveying, building surveying, and project management services at competitive prices.The Role:As a Building Surveyor, you will be overseeing...


  • University of York, United Kingdom University of York Full time

    **Role**: The Student Support team is looking to recruit an experienced and motivated individual to join the team, contributing to the delivery of our Integrated Housing Hub initiative in partnership with the York Law School Clinic, York University Students’ Unions, York St John University, City of York Council and York Citizens Advice. You will lead on...

  • Tax Director

    20 hours ago


    York, United Kingdom Bennett & Game Recruitment Full time

    Tax Director required to join our client, a well-established Accountancy Practice located in York on a full time, permanent basis. The ideal candidate will have extensive knowledge of tax regulations, proven leadership skills, and a strong ability to advise clients on complex tax matters. This role involves overseeing tax compliance, planning, and advisory...