Information Advisor

3 weeks ago


York, United Kingdom York St John University Full time

Department:
- Library and Learning Services- Location:
- York- Salary:
- £23,149 to £24,144- Closing Date:
- Monday 17 April 2023 at midnight- Interview Date:
- Wednesday 03 May 2023- Reference:
- 0157-23**The University**

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.

Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

**The Team**

**The role**

Information Adviser (Part Time 31 Hours per week, 0.837 FTE)

Monday 1pm - 10pm (Including 1 hour unpaid break)

Tuesday 1pm - 10pm (Including 1 hour unpaid break)

Wednesday 12pm - 5pm

Thursday 12pm - 5pm

Friday 12pm - 5pm

We are looking for people who are excited about customer services in a university setting and will commit to and help us improve our current high standards of service. In this role you will ensure that we provide a fast, accurate, and efficient customer service to students and staff within the university. The service is on the front line representing the university in the Fountains Learning Centre and Holgate Student Centre, helping customers to get the information and resources they need to be a success at the university.

In addition to staffing the two main information desks at the university, Information Advisers also:

- register and maintain library user records
- determine priorities of incidents and service requests for themselves and ITS
- assist with issues related to equipment and online resource access for students and staff
- provide materials for accessibility requests (sourcing or scanning)
- assist students with their searches for books, journals, and other resources
- assist with maintenance and control of library stock, including shelf checking and shelving
- rove the buildings to assist students, staff and other users of the service

**Required skills and experience**
- supporting customers with empathy
- a desire to provide a continually excellent service
- excellent communication and interpersonal skills
- experience and familiarity with IT systems
- ability to work using own initiative
- flexibility to accommodate changing needs

As the majority of our service is located within the library, library experience is also a bonus.

**Additional information**

We offer a wide range of employee benefits including
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
- Pension scheme
- Health Cash Plan after one years' service
- Employee Assistance Programme
- Relocation expenses package for certain roles

We offer a range of family friendly and inclusive policies and facilities to support staff from different backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.

**Closing Date - **Monday 17 April 2023 at midnight

**Provisional Interview Date - **Wednesday 03 May 2023


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