Business Admin Apprentice

4 days ago

Norwich, United Kingdom Appello Full time

**About Careline365**

Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones.

**Position**:
**About the role**:
We are looking for a hard-working and proactive Business Admin Apprentice to support our Dispatch Admin, Customer Service Admin and Emergency Call Handler Admin teams.

You’ll be working alongside our administration teams helping us meet our ambitious targets for quality and efficiency.

Throughout your apprenticeship, you’ll learn all about quality control and audit processes whilst working towards a nationally recognised qualification that will boost your career potential. This apprenticeship is an excellent opportunity to get experience in several different departments of a company.

The main responsibilities for this role could include:

- Administration for our Customer Service Team.
- Producing KPIs and completing audits.
- Using Microsoft packages to input data.
- Carrying out Quality Control for our Customer Service & Emergency Call Handler teams.
- Making recommendations for improving processes across the business.
- Helping prepare customer orders and pack products to be sent out in perfect condition and a presentable manner.
- Processing returned goods, organising stock and keeping stock levels up to date.
- Reconditioning returned equipment and programming alarm equipment.
- Assisting in the day-to-day running of the business to help mold company progression.
- Assessing Call Handler activity against the criteria
- Taking minutes during meetings
- Ad hoc office duties

**Requirements**:
**About the person**:
This role would be ideal for anyone who wants to develop a well-rounded set of skills and start climbing the career ladder. We can offer a range of apprenticeships including a Level 3 Business Administration qualification (equivalent to an A-Level) which would be completed over the course of 12-18 months. There is plenty of opportunity for career progression too. In fact, many of our apprentices go on to hold permanent, full-time roles in the company after completing their apprenticeships.
- Fantastic written and oral communication skills, with the ability to think on your feet.
- You are a team player who enjoys working in a collaborative, agile environment.
- A friendly and approachable individual with a confident and polite manner
- An individual with relevant software knowledge such as Word, Excel and Outlook
- You care about data quality and accuracy.
- A high attention to detail and accuracy.
- GCSE's or equivalent in Maths and English (Grades A-C or levels 4-9)

**Other information**:
**About rewards and benefits**:
In return for your hard work in this department you will receive fantastic company benefits which include:

- Aviva Pension Scheme
- Free eye tests through Specsavers
- Free tickets to the Executive company box at Norwich City Football Club
- Generous staff discount when you buy products from Zatu website or in their shop
- Employee referral bonus
- Further education/qualification contributions
- Health assured EAP service for workplace wellbeing
- Bike to work scheme and cycle storage
- Free on-site parking
- Discount on Residential Conveyancing and other legal advice

This is an exciting time at Careline365- we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

**Job Types**: Full-time, Apprenticeship

**Salary**: £5.00 per hour

**Benefits**:

- Casual dress
- Company events
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
- Wellness programme

Schedule: Monday to Friday

Location: Norwich

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