Admin Team Lead

7 months ago

Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

Are you a skilled experienced administrator with exceptional leadership qualities
- This Admin Team Lead role will line manage the administration teams in Wheelchair Services and Central Booking. Both services support multiple, complex, Specialist Clinical teams.
- To line manage, motivate and supervise Admin and Clerical staff with responsibility for effective workforce planning.
- To regularly participate in operational and strategic meetings.
- To support and deliver an effective and efficient administration service to Community Operations Administration Services (COAS) which includes Childrens & Specialist Services, Place Admin and the Single Point of Contact.
- To lead in areas of change; working closely with both administration and health colleagues to deliver a quality service.
- Collaborating and working alongside the Business Support Managers
- Line Management of 30+ staff across various sites including supervision and appraisals
- Monitor and manage staff performance including absence management
- Create and cultivate positive working relationships with Clinical leads and Service Leads
- To collaborate with Business Support Managers on projects
- Closely monitor and review patient pathways, working alongside the clinical team to meet and manage key performance indicators and work to resolve issues
- Review and manage delegated budgets
- Lead on recruitment, selection and retention
- Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
- Opportunity to join the NHS pension scheme.
- Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
- Free parking at most sites
- Supportive positive culture that is Well-Led with regular supervision
- Comprehensive in house and external training programmes available
- NHS discounts and many more

Organisational
- Day to day line management and supervision of Admin and Clerical Band 2, 3 and 4 staff across a wide range of roles, including work allocation when necessary.
- Liaise with a range of staff, service users and external partners and communicate complex, sensitive, and distressing information across service pathways.
- Review administrative systems and processes, developing policies and proposing and implementing improvements to working practices and procedures in line with relevant KPI requirements.
- Manage projects and support consultations as decided by the Admin Ops Manager.
- Monitor personnel activity across the region, ensuring that as far as possible, the admin and clerical workload is covered with the sites / localities on a daily basis and during planned or unplanned absence. There may be a requirement to help cover these posts.
- Conducting appraisals for Admin and Clerical staff; assessing training needs and instigating appropriate action. Maintaining mandatory training records and ensuring staff are compliant.
- Recording and monitoring of staff sickness and annual leave and other absence, completion of payroll documents and responsibility for ensuring that personal files are maintained and up to date.
- Managing staff performance issues, dealing with first level grievances, disciplinaries and handling complaints.
- As an authorised signatory, manage and review a delegated budget, identifying potential problems and proposing solutions. Verify and authorise admin and clerical claims, overtime, annual leave etc.
- Organise, plan and attend admin and clerical team meetings, cascade information and discuss issues.
- Assist with recruitment, selection and induction of Admin and Clerical staff.
- To receive and process referrals into the service, which may be To liaise with health professionals to triage and correctly process referrals.
- To prioritise urgent referrals and to employ effective waiting list management and appointment booking as directed by Admin Ops Manager, resolving appointment conflicts, and identifying and seeking to resolve potential problems as they arise.

Professional
- To demonstrate good customer care and communication skills when communicating with the public and with other health care professionals, overcoming barriers to understanding.
- To provide supervision and support to new starters, temporary staff and apprentices where required.
- To use a range of software programs and systems to produce, maintain and distribute documents including reports, spread sheets, databases and presentations.
- To understand a range of work procedures and practices, some of which are non
- routine, and to work flexibly with all clinical services providing comprehensive administrative This will involve travel to other sites.
- To undertake a range of administrative duties including production of clinical summaries, reports, forms, letters and notices; maintaining schedules and diaries; organising meetings and undertaking formal minute-taking; preparing patient held records and notes; making room bookings and arrangi

  • Admin Support

    2 days ago

    Norwich, United Kingdom Aviva Full time

    Admin Support Salary up to £30,000 Are you currently seeking a new and vibrant opportunity to enhance your skills? We are currently recruiting for an Admin Support professional to be a part of our team to provide administrative services to the members of the UK General Insurance (GI) Analytics Team. This role could be ideal for you, if you enjoy working...

  • Admin Assistant

    1 month ago

    Norwich, United Kingdom Primary Care Careers Full time

    Job summary East Anglia's Children's Hospice are currently seeking a confident admin assistant to join their busy reception team on a permanent, part-time basis.The role is offered on 30 hours per week, to work across 4/5 days at The Nook Hospice site in Norwich.Working with the lead administrator you will cover both the admin office and front desk.We would...

  • Pa/admin

    7 hours ago

    Norwich, United Kingdom Page Personnel Full time

    Are you immediately available? - Excellent opportunity as a PA/Administrator at a fantastic property firm. **About Our Client**: This PA/Admin vacancy with a fantastic property and housing firm, based in Norwich out of a modern office with free on site parking. The team are lovely and the office environment is great, with hybrid working after the initial...

  • Case Admin

    1 day ago

    Norwich, United Kingdom Brook Street Full time

    **Case Admin** Location: Norwich **Job Type**: Temporary Sector: Public Sector and Government Hours: 37 hours per week Monday - Friday (9am-5pm) Pay: £9.56 - National minimum wage applies. Our Public Sector client based in Norwich is looking for Case Admins to join their team on a full-time, temporary basis. The rate of pay is £9.56. Training will be...

  • Admin Support

    7 months ago

    Norwich, United Kingdom Aviva Full time

    Admin Support - Salary up to £30,000 - Are you currently seeking a new and vibrant opportunity to enhance your skills? - We are currently recruiting for an Admin Support professional to be a part of our team to provide administrative services to the members of the UK General Insurance (GI) Analytics Team. - This role could be ideal for you, if you enjoy...

  • Pa / Commercial Admin

    6 hours ago

    Norwich, United Kingdom Potensis Full time

    **PA / Commercial Admin - Residential Development - Norwich** **Up to £30,000 + benefits** We are currently working with a leading residential developer, who have tasked us with helping them to attract, and recruit, a Personal Assistant to support their commercial team based in the Norwich office. This role will be working in a small young team,...

  • Admin Officer

    2 days ago

    Norwich, United Kingdom Brook Street Full time

    If you're looking for work in Administration, we have a great opportunity for you based in the Public Sector! Norwich Combined Courts, are looking for someone to join their Admin team on a full time temporary basis. The pay rate will be £11.28 an hour - Holiday and pension scheme available. The working hours will be approximately 8:30am - 5pm (37hrs a week)...

  • Admin Officer

    6 hours ago

    Norwich, United Kingdom Brook Street Full time

    If you're looking for work in Administration, we have a great opportunity for you based in the Public Sector! Norwich Combined Courts, are looking for someone to join their Admin team on part time - 28 hours per week, temporary basis. The pay rate will be £11.28 an hour - Holiday and pension scheme available. The working hours will be approximately 8:30am -...

  • Housing Repairs Admin Assistant

    5 hours ago

    Norwich, United Kingdom CCP Full time

    We are proud to be working with an exsiting client, a public sector organisation as they seek to recruit a temporary Housing Repairs Admin Assistant for an initial 12-week contract. As a Housing Repairs Admin Assistant, you will be responsible for supporting the needs of the housing repair team. To be considered for this role, you must have an excellent...

  • Business Admin Apprentice

    4 days ago

    Norwich, United Kingdom Appello Full time

    **About Careline365** Careline365 is an award-winning company who provide a life-saving service across the United Kingdom and the Republic of Ireland, bringing peace of mind to people and their loved ones. **Position**: **About the role**: We are looking for a hard-working and proactive Business Admin Apprentice to support our Dispatch Admin, Customer...

  • Admin, Media and Promotions Assistant

    4 days ago

    Norwich, United Kingdom Assist Trust Full time

    **Admin, Media, and Promotions Assistant** **Job Type**: Full Time, Permanent **Location**: Norwich **Working Hours**: Monday - Friday **Salary**: £20,000 per annum **Offering a friendly working environment and team, a competitive salary, and a rewarding and varied position within a well-respected charity, we are looking for an Admin, Media and...

  • Admin Support

    2 days ago

    Norwich, United Kingdom Charwin Private Clients Full time

    Charwin Private Clients are a Mortgage broker based in the grounds of the Norwich Cathedral. We help customers all over the UK with their mortgage and insurance needs. These can be new or existing customers from a wide variety of backgrounds and cultures. Our team is hardworking and focused on delivering excellent customer service, with our clients giving...

  • Mail Admin Clerk

    7 months ago

    Norwich, United Kingdom RT Trading Full time

    Gap Personnel is working with our client in Wymondham, a leading company in their field are recruiting for Mail Admin Clerk on a Full Time, temporary to permanent basis. This is a hands-on position which can require a good level of computer literacy relating to the use of Excel, Word, and various other systems. You will receive documents to be security...

  • Admin Officer

    6 months ago

    Norwich, United Kingdom Ministry of Justice Full time

    **Admin Officer - 78590** **£22,940** **Norwich**: **Job Title**: Admin Officer **Grade**:AO **Overview** HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, along with non-devolved tribunals in Scotland and Northern Ireland, ensuring justice works for...

  • Office Admin

    2 days ago

    Norwich, United Kingdom Clearwater Anglia Limited Full time

    Dyno, Norfolk and Suffolk are the leading Plumbing & drainage services company in East Anglia, providing a 24 hour service to our clients since 1974. We are currently seeking an enthusiastic, driven individual who is a good communicator to join our team based out of our office in Rackheath, Norwich. **Duties and Responsibilities**: - As a Customer Service...

  • Sales Admin

    7 months ago

    Norwich, United Kingdom SLM Group Full time

    An exciting opportunity has arisen for an enthusiastic and motivated **Sales Administrator** at SLM Toyota Norwich! - **Salary**: £23,795 Plus bonus - **SLM Group benefit package!**: - **Length**: Full Time - **Role**: Sales Administrator - **Location**: SLM Toyota Norwich **The exciting SLM benefits we offer our Sales Administrators**: - Health care -...

  • Admin Support

    4 days ago

    Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    Are you a confident, and flexible person, with excellent engagement, customer care and communication skills, who can work independently as well as part of a creative and motivated team? If you are, we would really like to hear from you! We have an exciting, part time, opportunity to work as a Receptionist at Thorpe Health Centre. The postholder will be...

  • Clinical Team Lead for Neurodevelopmental Services

    3 days ago

    Norwich, Norfolk, United Kingdom NHS Full time

    **Job Title:** Clinical Team Lead for Neurodevelopmental ServicesWe are seeking an experienced Clinical Team Leader to join our Neurodevelopmental Assessment Team at Evolve Psychology Services. As a key member of our team, you will play a pivotal role in shaping the future of our clinic and making a real difference in the lives of children and adults...

  • Production Based Admin Assistant

    7 months ago

    Norwich, United Kingdom RT Trading Full time

    Gap Personnel is working with our client in Wymondham, a leading company in their field who are recruiting x1 Production based Admin Assistant on a Full Time, temporary to permanent basis. The client has an inclusive culture, great modern facility with canteen, rest areas & other site benefits. Pay: £10.42 per hour. Shifts available: - Monday to Friday...

  • Children & Young Peoples Admin Assistant

    4 hours ago

    Norwich, United Kingdom Cambridgeshire Community Services NHS Trust Full time

    We have an exciting opportunity for a Children and Young People’s Admin Assistant to join our expanding team at our Single Point of Access based in Cringleford, where we are passionate about empowering families and Norfolk children to have the best start in life. Just One Number is the single point of access into our service for Norfolk Healthy Child...