Admin Team Lead

6 months ago

Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

Are you a skilled experienced administrator with exceptional leadership qualities
- This Admin Team Lead role will line manage the administration teams in Wheelchair Services and Central Booking. Both services support multiple, complex, Specialist Clinical teams.
- To line manage, motivate and supervise Admin and Clerical staff with responsibility for effective workforce planning.
- To regularly participate in operational and strategic meetings.
- To support and deliver an effective and efficient administration service to Community Operations Administration Services (COAS) which includes Childrens & Specialist Services, Place Admin and the Single Point of Contact.
- To lead in areas of change; working closely with both administration and health colleagues to deliver a quality service.
- Collaborating and working alongside the Business Support Managers
- Line Management of 30+ staff across various sites including supervision and appraisals
- Monitor and manage staff performance including absence management
- Create and cultivate positive working relationships with Clinical leads and Service Leads
- To collaborate with Business Support Managers on projects
- Closely monitor and review patient pathways, working alongside the clinical team to meet and manage key performance indicators and work to resolve issues
- Review and manage delegated budgets
- Lead on recruitment, selection and retention
- Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
- Opportunity to join the NHS pension scheme.
- Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
- Free parking at most sites
- Supportive positive culture that is Well-Led with regular supervision
- Comprehensive in house and external training programmes available
- NHS discounts and many more

Organisational
- Day to day line management and supervision of Admin and Clerical Band 2, 3 and 4 staff across a wide range of roles, including work allocation when necessary.
- Liaise with a range of staff, service users and external partners and communicate complex, sensitive, and distressing information across service pathways.
- Review administrative systems and processes, developing policies and proposing and implementing improvements to working practices and procedures in line with relevant KPI requirements.
- Manage projects and support consultations as decided by the Admin Ops Manager.
- Monitor personnel activity across the region, ensuring that as far as possible, the admin and clerical workload is covered with the sites / localities on a daily basis and during planned or unplanned absence. There may be a requirement to help cover these posts.
- Conducting appraisals for Admin and Clerical staff; assessing training needs and instigating appropriate action. Maintaining mandatory training records and ensuring staff are compliant.
- Recording and monitoring of staff sickness and annual leave and other absence, completion of payroll documents and responsibility for ensuring that personal files are maintained and up to date.
- Managing staff performance issues, dealing with first level grievances, disciplinaries and handling complaints.
- As an authorised signatory, manage and review a delegated budget, identifying potential problems and proposing solutions. Verify and authorise admin and clerical claims, overtime, annual leave etc.
- Organise, plan and attend admin and clerical team meetings, cascade information and discuss issues.
- Assist with recruitment, selection and induction of Admin and Clerical staff.
- To receive and process referrals into the service, which may be To liaise with health professionals to triage and correctly process referrals.
- To prioritise urgent referrals and to employ effective waiting list management and appointment booking as directed by Admin Ops Manager, resolving appointment conflicts, and identifying and seeking to resolve potential problems as they arise.

Professional
- To demonstrate good customer care and communication skills when communicating with the public and with other health care professionals, overcoming barriers to understanding.
- To provide supervision and support to new starters, temporary staff and apprentices where required.
- To use a range of software programs and systems to produce, maintain and distribute documents including reports, spread sheets, databases and presentations.
- To understand a range of work procedures and practices, some of which are non
- routine, and to work flexibly with all clinical services providing comprehensive administrative This will involve travel to other sites.
- To undertake a range of administrative duties including production of clinical summaries, reports, forms, letters and notices; maintaining schedules and diaries; organising meetings and undertaking formal minute-taking; preparing patient held records and notes; making room bookings and arrangi

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