Operations Lead Systems Resilience
3 weeks ago
The operations team in ENH ICB have an exciting opportunity in their team for a Band 7 role as Operations Lead System Resilience - to provide system operational support and resilience across the ENH ICB on a day-to-day basis. Supporting the efficient and effective patient flow and transfer of patient care, managing escalations and operational issues to maintain delivery of services and identify opportunities for service developments and innovations.
- The post holder will support the Head of System Resilience to ensure work streams are planned and managed effectively and take the lead in assisting in their successful delivery.
- Deputise as required to ensure service delivery.
- Work closely with system partners to maintain day to day management of system performance and resolution of issues as they arise.
- Represent the operations team on escalation calls with colleagues from partner organisations
- Provide a consistent resource for day to day escalations from system partners and for out of area escalations.
- Support the maintenance and delivery of key operational targets within the system.
- Lead on the daily operational reporting requirements both internally and external as required.
- Prepare presentations and formal reports on behalf of the System Resilience Team
- Own and manage a portfolio of projects
- Monitor and review financial spend on behalf of the department as required.
- Managing NHSE requests for daily/weekly reports as required.
- Timely completion of Bank Holiday/Christmas plans
- Maintain effective communication with key stakeholders both internal and externally to support service delivery.
- Provide support for the management of Risks owned by the Operations team
NHS Hertfordshire and West Essex Integrated Care Board (ICB) is the local NHS organisation that plans and oversees how NHS money is spent and makes sure health services work well and are of high quality.
The ICB’s role is to join up health and care services, improve health and wellbeing and reduce health inequalities for the 1.5 million people who live in Hertfordshire and West Essex.
It’s an exciting time for us and we’re looking for people who enjoy working in a fast-paced, vibrant environment that can help us achieve our aim.
So if you share our passion for people and want to make a positive change to their health and health services then we want to hear from you.
Please see the attached job description and person specification for further details of the Operations Lead Systems Resilience role.
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