1st Line Support

2 weeks ago


Winchester, United Kingdom Thomas Ren Associates Full time

A 1st Line Support Engineer / Customer Service person is required for this IT company based near Winchester.

**Role**
- First Line Support and escalation of helpdesk tickets
- Manage and monitor call queues ensuring adherence to SLA’s
- Ensure all documentation is clear, concise, and updated on the Helpdesk System
- Ensure that customers are updated continuously on the status of their issues

**Skills**
- You should be able to work under pressure and have an ability to multitask.
- You should possess excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting
- You should enjoy working with customers and callers, and take pleasure & pride in resolving their issues



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