2nd Line Support
3 weeks ago
2nd Line Support Engineer - Winchester/Andover - £24,000 - £34,000 - On site
We are looking for an experienced 2nd Line Engineer to join an experienced, lively and dynamic IT Shared Services team in the public sector. In this hands-on technical role, you’ll be focusing on managing and supporting Laptops, PCs, Android and iOS devices and other desktop and mobile estates.
Day-to-Day Responsibilities:
- Resolve 2nd line technical hardware and software calls, escalating tickets to 3rd line where necessary.
- Acting as a system administrator for the estates’ IT Telephone systems.
- Supporting and taking part in projects that develop current software/hardware.
- Achieve and meet queue targets and company SLAs and KPIs whilst providing excellent customer service.
Skills required:
- Exceptional customer service skills making sure that you are able to provide detailed, personalized, friendly and polite service.
- Experience working with Microsoft Endpoint (Intune), Microsoft 365 and ITIL
- Experience in building and deploying laptops and PCs, as well as configuring Smartphone devices and Tablets.
- The ability to learn and adapt to new technologies as well as being able to multi-task and effectively plan the working day to achieve deadlines.
The employer we are recruiting for is committed to developing their staff and providing a great work-life balance. For this, they offer great training opportunities, as well as 32 days of annual leave (including Bank Holidays) with Christmas/New Year closure. They also provide on-site restaurants and discounted gym memberships.
**Job Type**: Permanent
**Salary**: £34,900.00 per year
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