2nd Line Support

3 weeks ago


Winchester, United Kingdom Maru HR Limited Full time

2nd Line Support Engineer - Winchester/Andover - £24,000 - £34,000 - On site
We are looking for an experienced 2nd Line Engineer to join an experienced, lively and dynamic IT Shared Services team in the public sector. In this hands-on technical role, you’ll be focusing on managing and supporting Laptops, PCs, Android and iOS devices and other desktop and mobile estates.
Day-to-Day Responsibilities:

- Resolve 2nd line technical hardware and software calls, escalating tickets to 3rd line where necessary.
- Acting as a system administrator for the estates’ IT Telephone systems.
- Supporting and taking part in projects that develop current software/hardware.
- Achieve and meet queue targets and company SLAs and KPIs whilst providing excellent customer service.

Skills required:

- Exceptional customer service skills making sure that you are able to provide detailed, personalized, friendly and polite service.
- Experience working with Microsoft Endpoint (Intune), Microsoft 365 and ITIL
- Experience in building and deploying laptops and PCs, as well as configuring Smartphone devices and Tablets.
- The ability to learn and adapt to new technologies as well as being able to multi-task and effectively plan the working day to achieve deadlines.

The employer we are recruiting for is committed to developing their staff and providing a great work-life balance. For this, they offer great training opportunities, as well as 32 days of annual leave (including Bank Holidays) with Christmas/New Year closure. They also provide on-site restaurants and discounted gym memberships.

**Job Type**: Permanent

**Salary**: £34,900.00 per year



  • Winchester, United Kingdom Thomas Ren Associates Full time

    2nd Line Support Engineer / Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA’sProviding incident management & stakeholder facing communication for customers as required (with the...

  • 2nd Line Engineer

    4 weeks ago


    Winchester, United Kingdom DXC Technology Full time

    Job Description: Who is offering this opportunity? At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of...

  • 1st Line Support

    1 month ago


    Winchester, United Kingdom Thomas Ren Associates Full time

    A 1st Line Support Engineer / Customer Service person is required for this IT company based near Winchester. **Role** - First Line Support and escalation of helpdesk tickets - Manage and monitor call queues ensuring adherence to SLA’s - Ensure all documentation is clear, concise, and updated on the Helpdesk System - Ensure that customers are updated...


  • Winchester, Hampshire, United Kingdom Endeavour Recruitment Solutions Full time

    Technologies: 1st line 1st line support Help Desk Engineer MS Office 2016 MS Office 365 Network TCP DCHP DNS VPN Routers and Switches Endeavour Recruitment is recruiting for a 1st Line Helpdesk Support Engineer for one of our clients based north of Portsmouth, Hampshire. The Helpdesk is responsible for supporting and maintaining clients’ IT systems...


  • Winchester, United Kingdom On Line Group Full time

    Position summary: OLG are currently hiring a Senior Process Consultant to lead the process delivery within a project environment and execute a mixture of consultancy and design work across a number of industry sectors, but primarily within the pharmaceutical and life sciences sectors. This position may be suitable for chemical, biochemical and...

  • E,C and I Engineer

    4 weeks ago


    Winchester, United Kingdom On Line Group Full time

    Position Summary OLG’s Electrical, Control and Instrumentation (E,C &I) design team are looking for an engineer to join the department in a full-time permanent staff position of Junior / Senior / Principal E,C&I Engineer (depending upon experience) , to help meet ongoing project objectives. This E,C&I role is to provide technical expertise during the...


  • Winchester, United Kingdom On Line Group Full time

    Location: Winchester, Daresbury or Humberside Salary: Competitive Position Summary: OLG are currently hiring a Lead Process Engineer to lead the process delivery within a project environment and execute a mixture of consultancy and design work across a number of industry sectors. The role requires an experienced process engineer, capable of...

  • Process Consultant

    4 weeks ago


    Winchester, United Kingdom On Line Group Full time

    Location: W i n chester / Daresbury / Humberside (Preferred) Salary: Competitive Position Summary: OLG are currently hiring a Process Consultant to lead the process delivery within a project environment and execute a mixture of consultancy and design work across a number of industry sectors, primarily within the oil & gas, petrochemical and...


  • Winchester, Hampshire, United Kingdom Meridian Business Support Full time

    60,000 to £65,000 pro Rata | Part time | Monday and Friday | Great Staff Benefits Meridian Business Support are working on behalf of a Nationwide Healthcare group who is seeking an experienced Optometrist to join there amazing and supportive team in Hampshire. Ideally looking for an Optometrist to commit to working 2 days a week Monday and Friday. Carry...


  • Winchester, United Kingdom Ridge and Partners LLP Full time

    Overview Location: Winchester Looking for your first career step into Building Services (M&E) Engineering? Want to study but not incur the student debts? We’ve got you! Our ELEVATE degree apprenticeship programme could be the perfect fit for you. Our two-year programme will give you the perfect blend of education, working experience and...

  • Project Manager

    1 month ago


    Winchester, United Kingdom Mace Full time

    Project Manager   At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture and priorities, visit our strategy site.   Within our Consult and Construct business...


  • Winchester, United Kingdom Mace Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture and priorities, visit our strategy site.   Within our Consult and Construct business we harness our unique...


  • Winchester, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 307671**Salary**: - £30,471**Job grade**: - Executive Officer- Band 4**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to...


  • Winchester, United Kingdom Ministry of Justice Full time

    **Health, Safety and Fire Administrator - 78105** **£30,471** **Winchester**: **Overview of the job** This is a non-operational specialist role based within establishments and line managed via the Senior Health Safety and Fire Advisor within the PSP (North/South/LT&HS) HSF&L Team. The role supports national plans and systems for the effective management...


  • Winchester, United Kingdom Ministry of Justice Full time

    Salary 1 - £46,549 - £55,862 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - South West City/Town 1 - Winchester Building/Site 1 - HM PRISON WINCHESTER WINCHESTER, SO22 5DF Grade 1 - SEO Organisation Grade for HMPPS 1 - Band 8 Post Type 1 - Permanent Working Pattern 1 - Full Time, Flexible Working Role Type 1 -...


  • Winchester, United Kingdom Connect2Hampshire Full time

    **Senior Administrative Assistant**Winchester/Hybrid 37.5 hours per week, Monday - Friday The position will be supporting teams of social care practitioners, in an administrative capacity to enable the effective and timely delivery of services to service users, colleagues and other stakeholders. **Would you like to be part of team responsible for making a...

  • Incident Analyst

    2 weeks ago


    Winchester, United Kingdom Experis Full time

    Role: Incident Analyst Location: Hursley 5 days per week Working hours: SHIFT WORK 4 days on / 4 days off 12 hours 8am to 8pm Salary: £38,000 per annum Length: 12 months Candidates must hold Active SC Clearance. To handle incoming technical support incidents requests and changes.Management of personal call queue ensuring calls are closed in a timely...


  • Winchester, United Kingdom St John's Winchester Charity Full time

    We are seeking a **Senior Wellbeing Coordinator** to work within our Winchester based community services, Hand in Hand and our Dementia Support service. Our Hand in Hand service is a wellbeing, befriending and signposting service which works with volunteers in Winchester and the wider community. This new role will sit alongside our Dementia Support service,...

  • Incident Analyst

    2 weeks ago


    Winchester, United Kingdom Experis Full time

    Role: Incident AnalystRead all the information about this opportunity carefully, then use the application button below to send your CV and application.Location : Hursley 5 days per weekWorking hours: SHIFT WORK 4 days on / 4 days off 12 hours 8am to 8pmSalary: £38,000 per annumLength: 12 monthsCandidates must hold Active SC Clearance.To handle incoming...

  • Incident Analyst

    2 weeks ago


    Winchester, United Kingdom Experis UK Full time

    Role: Incident AnalystLocation: Hursley 5 days per weekWorking hours: SHIFT WORK 4 days on / 4 days off 12 hours 8am to 8pmSalary: £38,000 per annumLength: 12 monthsCandidates must hold Active SC Clearance.To handle incoming technical support incidents requests and changes.Management of personal call queue ensuring calls are closed in a timely...