Operations & Client Relations Executive

2 weeks ago

London, United Kingdom Tour Partner Group Full time

**Overview**:
To ensure that clients have the best possible holiday experience in Great Britain and Ireland. Being the main contact for clients and suppliers from the point of booking, until the tour’s completion.

**Responsibilities**:

- Preparation of tours: generating bookings in Tourplan and requesting services to our suppliers
- Checking itineraries (feasibility & conformity with clients’ publication)
- Booking and planning all services according to the itinerary
- Administration of group bookings: handling amendments and cancellations, sending rooming lists
- Dealing with additional client wishes
- Distributing all necessary information to all partners so that tours run smoothly from start to finish
- Negotiating and renegotiating rates with suppliers such as hotels, tour guides, coach companies
- Issuing the correct documentation (i.e. vouchers, travel documents) on time
- Invoicing of clients and processing supplier invoices
- Providing 24-hour emergency assistance to customers
- Placing and negotiating groups with hotels as required
- All aspects of margin protection/enhancement, and cost of sale reduction
- Liaising with clients in sales support and itinerary development, where necessary
- To flexibly support team members of the same region (and other regions where business requirements demand) to fulfil their role as and when needed, for business reasons such as productivity, expertise absence, illness etc.

**Requirements**:

- Fluency in English and French (written and spoken)
- Strong communication skills
- Good knowledge of our destinations Great Britain and Ireland
- Understanding of the French speaking markets
- IT literate with experience of Tourplan

**Benefits**:

- Company events
- Free parking
- Gym membership

Schedule:

- Monday to Friday

Ability to commute/relocate:

- United Kingdom, HA1 1BE: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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