Client Relations Executive

6 months ago

London, United Kingdom Link Group Full time

**Overview**
The Orient Capital team are recruiting for a **Client Relations Executive (RM) **who will work within the **Client Relations Management (CRM) team **, reporting directly to the Client Relations Deputy/Head and with primary responsibility for a wide portfolio of clients.
The **RM **will provide proactive, ongoing client support for a wide range of services which are delivered through Orient Capital’s delivery platform, miraqle.
The client users range from Senior Executives and Investor Relations professionals to Company Secretariat professionals.
The role is based on a hybrid basis from our central London office. Occasional European travel may be required from time to time, depending on client requirements.

**What you’ll be doing**:

- Supporting the CRM team in the day-to-day management of clients
- Gaining a thorough understanding of the company’s services, especially the miraqle platform
- Responding to client queries in a prompt and efficient manner and communicating any client issues when necessary to ensure that the appropriate course of action is taken
- Establishing, building and maintaining relationships across the client base

After a period of internal training, the Client Relations Executive will be able to:

- Demonstrate extensive knowledge of miraqle
- Provide frontline miraqle support to a wide range of publicly listed companies and Investor Relations professionals.
- Interact with colleagues across research, analysis, sales and client relations teams
- Conduct training sessions for clients/users on all modules of miraqle, both face-to-face and over the telephone

**What we’re looking for**:

- Excellent written and verbal communication skills with the ability to build and maintain relationships with a variety of stakeholders
- Great attention to detail, with the ability to prioritise and manage your workload under pressure
- Confidence, with a professional telephone manner
- Fluency in French would be advantageous, but not essential
- Intermediate to advanced Microsoft knowledge and experience, especially in Word, Outlook and Excel
- Strong team player with the ability to support the team whilst managing your day-to-day work
- An enthusiastic, passionate go-getter, with an eagerness to learn and grow into the role of Client Relations Executive within a supportive team
- An inquisitive mind with the ability to question how we do things and an interest Financial Markets

**About Link Group / Corporate Markets**:
Link Group works in partnership internationally with almost 7,000 clients including asset managers and investors, business managers, asset owners, trustees, issuers and borrowers. We provide the infrastructure through which assets are secured or deployed in both regulated and unregulated markets.
We offer industry-leading shareholder services through Link Market Services to a wide range of corporates, issuers and business managers. We are the largest UK share registrar providing services to more than 1,300 companies large and small across the UK.
We administer share plans for over 200 clients and have worked on more than 50% of UK IPOs since 2005. Our unique place in the market, combined with our partnership and relationship management approach, enables us to play a vital role in connecting issuers with 5 million shareholders around the world.

**What’s in it for you?**
- A competitive salary plus benefits.
- Annual leave entitlement, company matched pension scheme, life assurance, a cycle2work scheme, fully paid maternity, adoption and shared parental leave, paternity pay and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
- The possibility of working from home, flexible working or working part-time options are available.
- You’ll get the chance to follow your chosen career path anywhere in Link Group. You’ll be joining a network of 7,000 experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that.

**What we hope you’ll do next**:
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion and we’re committed to creating an inclusive environment for all employees.

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential ma

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