Client Relations Executive
6 months ago
**THE COMPANY**
Our client has been a leading luxury travel company for over 60 years.
**THE ROLE**
Our client is looking for a Client Relations Executive to join their team.
Client Relations Executive key responsibilities:
- Provide exceptional customer service to clients.
- Address challenging client situations effectively and ensure satisfactory resolution.
- Respond promptly according to company KPIs and regulations.
- Collaborate courteously with colleagues, DMCs, and suppliers to negotiate favorable outcomes.
- Acknowledge complaints, monitor progress, and communicate updates to clients.
- Evaluate compensation levels for complaints, consulting with Client Relations Manager.
- Respond to Trustpilot reviews.
- Address negative client questionnaires via Qualtrics platform.
**THE PERSON**
Client Relations Executive key skills, experience and qualifications:
- Travel industry experience is desirable
- Familiarity with Package Travel and Regluations.
- Proficient in Microsoft Applications.
- Excellent written and verbal communication.
- Ability to multi-task and prioritise.
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