Clinic and Theatre Assistant/runner

19 hours ago

Northampton, United Kingdom Newmedica Full time

**WHO ARE WE?**

Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.
- Our Purpose is to make a positive difference to people’s lives
- Our Vision is to change lives through better sight and eye health
- Our Promise is to use our expertise and compassion to help people feel special, reassured and cared for

We provide services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships. We are registered with the Care Quality Commission (CQC).

**ROLE SUMMARY**

Theatre assistants/runner make a significant contribution to the successful operation of the theatre. They are responsible for ensuring the smooth and efficient administration of the theatre including the logging of events, medication, paperwork and maintaining electronic systems. Theatre assistants work with the Administration Team to support with prepping patients notes for theatres, reminder calls and record keeping.

Clinic Assistants are the public face of Newmedica and are integral to the successful operation of the clinic. They are responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment. They are also responsible for ensuring the smooth and efficient administration of the clinic, including retrieving patient notes, recording and filing clinical outcomes and utilising Newmedica’s electronic patient records.

Combining a friendly and accessible personal manner with advanced clinical testing skills, they pride themselves in delivering a great patient experience and their ability to work within small teams to maintain and enhance processes to maximise quality and efficiency. It is expected that the company’s growth plans will provide ongoing challenges for the post-holders as well as appropriate career development opportunities.

**KEY RESPONSIBILITIES**

**Clinical Duties and Responsibilities**
- Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.
- Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required.
- To accurately record patient history relevant to the clinic on paper records and on Newmedica’s CPM.
- To explain the implications of eye conditions, treatment options, medication and possible side effects to patients, some of which may be distressed or confused.
- To ensure that evidence based clinical standards of care to patients are achieved.
- To ensure the delivery of agreed quality standards, taking any necessary action to remedy shortcomings in services that contribute to patient care.
- To maintain high standards of cleanliness and infection control between, during and after patient appointments.
- To perform a comprehensive range of diagnostic procedures and clinical assessments in order to provide the Consultant with the relevant information for diagnosis and treatment.
- To support the continuous quality improvement of all clinical aspects of the service including the appropriate escalation of process, clinical, equipment, quality or infection risk issues.
- To support the scrub nurse with trolley, medications and consumables.
- To act as an assistant and runner on theatre days, ensuring timely completion of paper records.
- To ensure accurate stock management records are maintained for all drugs and medicines under supervision.
- To support with theatre close-down at the end of a working day, including removal of all clinical waste, preparing instruments for transportation to Nuffield HSSU for decontamination.
- To meet and greet patients and to support admissions and discharge as necessary.

**Administrative Duties**
- To keep accurate patient health records, ensuring availability and confidentiality, updating electronic patient records or completing handwritten clinical notes.
- Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic.
- To support with routine stock checks and stock management.
- To support the department with liaison with Nuffield Health HSSU for the safe and timely transportation of instruments ensuring there is a proficient audit trail to and from the HSSU.

**THE INDIVIDUAL**

EDUCATION & QUALIFICATION
- A good level of general education.
- GCSE Maths and English.

EXPERIENCE & KNOWLEDGE
- Experience of Ophthalmology not essential as training will be provided and supported with development plan and learning opportunities.
- Comfortable with Microsoft Office products and using computerised systems for data input/output and review.
- Proven customer service skill

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