Runner - Uec Northants

Job Introduction **Runner**£21,394-£22,383 per annum (pro rata)**7 hours per week**Northampton General Hospital**DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111. We care for patients across the West and East Midlands - a population totalling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile: DHU Healthcare. **About the role**This post provides a wide range of support to both dispatch controllers and receptionists. The Runner will assist by answering queries, booking patient appointments and telephoning patients during busy periods. The Runner will be expected to take completed walk-in-forms to the triage nurse and ensure accurate patient information is recorded. The post holder is required to take responsibility for their own personal safety and that of other persons who may be affected by his/her acts or omissions at work. The post holder is required to comply with DHU Health Care CIC’s Health & Safety Policy and Procedures. The post holder must act at all times in a professional manner, having regard to the confidentiality of clinical and other information they have access during their work in the department. The post holder has a responsibility to comply with the Data Protection Act and other legal requirements.The post holder will participate in promoting and advancing DHU Health Care CIC, whilst working towards DHU’s **Values, behaviours, and principles**
We are always:

- ** Compassionate** - we show kindness, consideration and understanding in everything we do - and demonstrate our caring nature to our patient, people, and communities.
- ** Accomplished **- we are available day and night - a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.
- ** Respectful **- we recognise the value that individual and team difference bring - welcoming views, listening, being honest, and learning from others’ experiences.
- ** Encouraging **- we believe everyone matters, so we inspire confidence in other - promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas.

**Responsibilities**:

- Deal with all patient information on strictly confidential basis ensuring that such information is not disclosed to third parties.
- Ensure that patient care is of the utmost concern in all actions performed.
- Answer and manage all enquiries in a professional manner.
- Communicate with drivers and doctors to assist with on road problems where appropriate.
- Replenish the supply of stationary and medical equipment of all bases, in readiness for clinicians.
- Maintain and continuously improve the quality of service to our patients.
- Maintain an excellent level of communication with line management and assist the Dispatch Controller and management team with the implementation of new policies and procedures.
- To have an awareness of the relevant Child Protection & Safeguarding Children & Vulnerable Adults Policies and guidance and act in accordance with their direction.
- To immediately bring to the attention of the Manager any issue or incident, clinical or otherwise, that would attract censure or praise, or might bring DHU to the attention of the SHA, CCG, PBC or LMC or into the public view.
- To work within the Clinical Governance Framework incorporating Risk Management and all other quality initiatives.
- To maintain confidentiality of information relating to patients, clients, staff and other users of the services.
- To undertake any other duties commensurate with the role, within the bounds of his/her own competence.

**Essential Skills**:

- At least one year experience in Reception work.
- Good level of understanding of Primary Care and Clerical Services within General Practice.
- Awareness of Clinical Governance and Quality Assurance initiatives.
- Leadership skills.
- IT literate skills - Microsoft Word, Excel, Primary Care information systems, e.g. SystmOne.
- Motivated team player.
- Tactful and courteous personal and telephone manner.
- Patient focused.

**Desirable Skills**:

- One year experience in Healthcare.

**In return, we can offer**:Joining DHU means you will receive some great benefits. This will include access to the NHS pension scheme - alongside a generous annual leave allowance that grows with your length of service or recognises your existing NHS commitment. We provide an incremental sick pay scheme and family friendly policies like maternity and paternity pay that match the NHS offer, alongside working enhancements including an additional 30 - 45% of annual salary for unsociable hours benefit (earning p