Head of Services Transformation

6 months ago

Crawley, United Kingdom Thales Full time

Location: Remote UK, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

**Head of Services Transformation (UK)**

**Flexible on location** (Belfast, Crawley, Cheadle, Glasgow or Templecombe
- Do you thrive on making positive change and seeing the impact? Do you shine at engaging and empowering others? Do you want to lead within a highly supportive, inclusive team culture? _

**Our opportunity**

Thales provides world-leading, mission critical systems across land, air, sea, civil and export domains from the sea bed to space (and into cyberspace). Behind these technical innovations sits a crucial enduring responsibility to collaborate with our customers for the effective enduring support of these systems. The **Head of Services Transformation (UK)** forms part of the UK Services senior leadership team, responsible for delivering upon our support innovation and improvement promises.

In this role, you will be managing a diverse portfolio of digital transformation, process improvement and operational efficiency project to ensure effective strategy, stakeholder engagement and impactful and effective transformation projects within the portfolio. You will report directly to the UK Services Director and be accountable for the financial performance, delivery and ultimate return of investment and value creation of transformation initiatives.

**Key Responsibilities**
- Drive collaboration and engagement with service delivery programmes and support SMEs to identify impactful transformation projects aligned to company and customer strategic priorities
- Manage CAPEX and OPEX investment and delivery
- Line manage a team of direct reporting ‘leads’, supporting their development and the delivery of their own transformation portfolios
- Chair digital transformation steering committee and project reviews
- Support multiple global strategy, policy and delivery initiatives regarding services improvement and enablers
- Ensure effective scoping, planning and governance of transformation activities
- Manage Thales UK’s 3rd party software tooling policies

**About You**:

- Able to engage, influence and manage multiple complex stakeholders in a large multi-national organisation up to C-suite level, able to create meaningful relationships, building deep trust and credibility.
- Excellent communication skills (written and oral) and an ability to work co-operatively with others, creating and harnessing a team spirit within and across other company sites.
- Demonstrable change leadership behaviours, resilience, tenacity, attention to detail and continuously aiming for excellence.
- A Services and/or change leadership background is preferred.

**What We Can Offer**

We are committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you will have a myriad of opportunities within our diverse, global organisation.

**Flexibility**

Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

LI-RD1

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and suppor

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