Primary Care Network Digital and Transformation Lead

1 month ago


London, United Kingdom Chatfield Health Care Full time

The post holder will be responsible for supporting business and service improvements. They will: work alongside Wandsworth PCNs 6 member GP practices to understand current challenges to effective service delivery and identify solutions, including existing best practice within the PCN, drive the planning and prioritisation of changes that will improve delivery of care and improve patient and staff experience in the practices within Wandsworth PCN; ensure all change is ultimately focused on improving services for patients; build relationships across the PCN to develop consensus for improvements and to ensure business and clinical staff are fully engaged throughout the process of selection, implementation and deployment of change; develop and manage an overall transformation plan for the PCN, including identifying inter-dependencies, managing risks, considering the potential impacts on the wider organisation, and determining resource requirements; link with the ICS and other partners to gain buy-in for transformation and to support alignment with broader strategy and improvement approaches. provide hands-on capacity and support to practices in implementing and sustaining agreed changes. support staff to identify and participate in relevant training and/or professional development opportunities that will support achievement of agreed improvements.

support practices and staff to effectively use existing and new technology systems and products to enable improvement. use PPM and improvement techniques to focus on delivery of changes and analysis of their impacts, providing feedback to staff on both positive and negative impacts of changes made. advise on innovative opportunities and support practices to maximise benefits from innovation, through the sharing of learning and best practice. develop and implement mechanisms for assessing the impact of agreed changes.

provide feedback to Wandsworth PCN's leadership and management teams, and to member practices, on progress of current initiatives, capacity for change, progress and issues so that plans can be adapted in response. The post holder will support the effective implementation and utilisation of information and data management systems. They will: take a data driven approach, looking at evidence and information available to support understanding of challenges, identify possible solutions and track the impacts of changes that have been made; work in partnership with the ICS to identify relevant data sets and to support standardisation in the use of measures for understanding change and improvement in general practice; bring together data from a variety of sources and use information to develop insights into working practices, effectively tailoring content to meet the needs of the audience; effectively present and communicate data to practices and PCN staff at all levels to increase understanding of operational challenges; interpret data and highlight variation to support open discussion about where variation is and is not warranted; help to support PCN and practice staff understand the limitations of particular data sets and where other information may be available to supplement understanding of issues; support and encourage a focus on data in understanding the effectiveness of changes made; seek and secure analytical resource as required to support Wandsworth PCN in developing and implementing appropriate data and information sharing mechanisms; use data to track and assess impact of changes made to operational processes, and to track trends and developments over time. The post holder will be have excellent skills in communications and engagement.



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