Complaints Officer

5 months ago


Stratford, United Kingdom Braundton Consulting Limited (Recruitment) Full time

**Job description**

**3-4 days working from home - rest is office based - FTC 8 months**

Our client is seeking a Complaints Officer to join their Customer Relations team due to expansion. They continually strive to provide a first-class service to their customers and are equally committed in making the right decisions with complaints.

As a Complaints Officer - Reviewer, you will be responsible for effectively reviewing, investigating, and responding to Stage 2 complaints in line with the an in house Complaint Handling Code. Your will need great communication skills, both verbal and written, and out the box thinking to produce excellent responses to escalated cases.

In this role, you will balance your time speaking with customers over the telephone to understand why they have requested their complaint to be escalated. You will conduct thorough and completely impartial investigations of each case and produce excellent written outcomes, and at times, compensation for the escalated cases.

To be successful in this role, you will need to be caring, understanding, empathetic and be able to produce letters to a very high standard, including a full review of your investigation. You need to have a confident approach in reviewing escalated cases, as you will need to challenge decisions that may have already been agreed from other business areas. Therefore, strong and effective communication skills are essential

**In this role, you will be responsible for**:

- Managing your own caseload
- Conducting impartial investigations/ reviewing stage 1 decisions
- Working within response deadlines and adhering to team SLA’s/ KPI’s
- Challenge decisions of internal departments
- Calculating compensation in line company procedures
- Ensuring information is documented and systems are updated

**Key skills and experience**:

- Strong customer service
- Previous complaint handing experience
- Excellent written and verbal communication
- Inquisitive and investigative nature
- Critical thinker and ability to use own initiative
- Quick learner
- Computer literate
- Able to work within SLA's and targets

**Salary & Benefits**
- Agile working
- Strong family friendly policies
- Committed Learning & Development
- Annual leave starting from 26 days rising to 31 PLUS bank holidays
- Excellent Pension Scheme - double contribution up to 6%
- Generous non-contributory life Assurance
- An Employee Assistance Programme

**Hours: Full time, 35 hours per week. 9-5, Monday to Friday - working from home 3-4 days a week (offices based in Sidcup and Stratford).**

**Salary: £28,553 - £30,000 depending on experience**

Braundton Consulting is a recruitment agency recruiting on behalf of a Client.

**Job Types**: Full-time, Fixed term contract
Contract length: 8 months

**Salary**: £28,553.00-£30,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

**Experience**:

- customer service: 2 years (required)

Work Location: In person

Reference ID: 269421


  • Liaison Officer

    5 months ago


    Stratford, United Kingdom Braundton Consulting Limited (Recruitment) Full time

    **Stakeholder Liaison Officer Temp** **Monday - Friday, 35 Hours Per Week** **Hybrid - 1-2 Days Based in Stratford Office** **£13.06 - £15.28 Per hour + Holiday Pay** **Week on week for 3 months, potential to go on for longer** Our client is looking for customer service specialists to join their team on a temporary basis in the role of Stakeholder...

  • Office Administrator

    5 months ago


    Stratford, United Kingdom deverellsmith Full time

    **Job Title**: Office Administrator (Stratford Head Office) - 14-Month Fixed-Term Contract (Maternity Cover) **Location**: Stratford, London **Salary**: £30,000 per annum (negotiable up to £32,000) + possibility of 1 day working from home Are you an organised, multitasking person with exceptional communication skills? Do you thrive in a fast-paced...

  • Compliance Officer

    4 weeks ago


    Stratford-upon-Avon, Warwickshire, United Kingdom Verlingue Full time

    Compliance Associate Job DescriptionWe are seeking an experienced Compliance Officer to join our small Compliance team at Verlingue. This role will be based in our Manchester office, with occasional travel to other offices. You will support the Head of Compliance and work with the Senior Compliance Consultant in all aspects of Compliance, providing support...

  • Housing Officer

    4 weeks ago


    Stratford, Greater London, United Kingdom Ackerman Pierce Ltd Full time

    Community Safety RoleAt Ackerman Pierce Ltd, we're seeking an experienced Housing Officer to join our team as an Anti-Social Behaviour (ASB) Housing Officer. This vital role involves enhancing neighborhood safety, supporting residents, and creating positive change.Key Responsibilities:Investigate and manage ASB cases, addressing issues like noise complaints,...


  • Stratford, United Kingdom Deekay Technical Full time

    Role to investigate and respond to all Member Enquiries, Stage 1, stage 2 complaints and Housing Ombudsman cases Office based 5 days per week, Bridge Road Depot, Stratford E15 3LX (nearest DLR - Abbey Road) - To be responsible for dealing effectively with the corporate complaints, Members enquiries and Ombudsman enquiries. - To work as part of a team to...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Sellick Partnership Full time

    Housing Officer Position OverviewSellick Partnership is seeking an experienced Housing Officer to join their team in Manchester. The successful candidate will have a relevant housing qualification and experience, as well as an enhanced DBS and full UK driving licence.Key ResponsibilitiesRespond to general enquiries from tenants and leaseholders regarding...

  • ASB Officer

    19 hours ago


    Stratford, United Kingdom Five Point Recruitment Full time

    We are currently seeking anti-social behaviour for part hybrid roles in East London, candidates must have previous experience and a driving license.Purpose:• To provide a responsive and effective service to residents who are experiencing serious Anti-Social Behaviour (ASB) or criminal activity.• To support residents to feel safe in their homes and...

  • ASB Officer

    4 weeks ago


    Stratford, United Kingdom CV-Library Full time

    We are currently seeking anti-social behaviour for part hybrid roles in East London, candidates must have previous experience and a driving license. Purpose: • To provide a responsive and effective service to residents who are experiencing serious Anti-Social Behaviour (ASB) or criminal activity. • To support residents to feel safe in their...

  • Gas Planner

    1 month ago


    Stratford, United Kingdom CV-Library Full time

    Example Recruitment Group have a fantastic opportunity for a Gas Planner working on permanent hybrid basis with one day in the office after training. You will be working on a revolutionary project within the domestic sector that spans across both the social housing sector. Main Responsibilities: * Be the main point of contact for tenants and develop...

  • Senior Planner

    5 months ago


    Stratford, United Kingdom Howells Solutions Full time

    **Senior Planner - Social Housing Repairs & Maintenance** **Stratford** **Full-Time, Permanent** **Salary: £32,000 -£35,000 per annum** Here at Howells Solutions we are working with a leading Social Housing contractor to recruit a proactive and experienced Senior Planner to join their team, to be based in their office in Stratford, London. This is a full...

  • ASB Housing Officer

    4 weeks ago


    Stratford and New Town, United Kingdom CV-Library Full time

    Join Our Team as an ASB Housing Officer and Make a Difference in Your Community! Are you passionate about building safer, stronger communities? As an Anti-Social Behaviour (ASB) Housing Officer, you'll play a vital role in enhancing neighborhood safety, supporting residents, and creating positive change. This is an exciting opportunity to use your...

  • ASB Housing Officer

    19 hours ago


    Stratford and New Town, United Kingdom Ackerman Pierce Ltd Full time

    Join Our Team as an ASB Housing Officer and Make a Difference in Your Community! Are you passionate about building safer, stronger communities? As an Anti-Social Behaviour (ASB) Housing Officer, you'll play a vital role in enhancing neighborhood safety, supporting residents, and creating positive change. This is an exciting opportunity to use your skills,...

  • Admin Team Leader

    4 weeks ago


    Stratford, United Kingdom CV-Library Full time

    Admin Team Leader - Social Housing Repairs & Maintenance Stratford Full-Time, Permanent Salary: £30,000 -£32,000 per annum We are working with a leading Social Housing contractor to recruit a proactive and experienced Admin Team Leader to join their team, to be based in their office in Stratford, London. This is a full time, permanent role,...

  • Housing Officer

    5 months ago


    Stratford-upon-Avon, United Kingdom Cromwood Housing Full time

    At Cromwood Housing we provide vital housing services to save the lives of people who are homeless, sleeping rough, seeking asylum and fleeing domestic abuse. Our purpose is to remain one of the leading providers of social housing to the local authorities in London and Greater Manchester. Cromwood is seeking a **Housing Officer **to be the main point of...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Office Angels Full time

    Job SummaryOffice Angels are recruiting for a Regulatory Case Co-ordinator to work with a regulatory body in Manchester City Centre. The purpose of this role is to assess, monitor and track complaints, and draft responses to complainants as required.Key Responsibilities:• Assess and monitor complaints to ensure timely resolution.• Draft responses to...

  • ASB Housing Officer

    3 weeks ago


    Stratford and New Town, Greater London, United Kingdom Ackerman Pierce Ltd Full time

    Role OverviewAs an ASB Housing Officer with Ackerman Pierce Ltd, you will play a vital role in enhancing neighborhood safety and supporting residents. This position involves investigating and managing ASB cases, collaborating with local authorities and community partners, and offering guidance and support to residents.Key ResponsibilitiesInvestigate and...


  • Stratford-upon-Avon, Warwickshire, United Kingdom NHS North East London Full time

    About North East London Integrated Care BoardWe are a forward-thinking integrated care board in the heart of one of the UK's most diverse regions. Our mission is to build an integrated, resilient health and care system where every resident can access high-quality, compassionate care and experience improved health and wellbeing.As Chief People and Corporate...


  • Stratford, United Kingdom CV-Library Full time

    Customer Service Administrator (6 month contract role) required by a leading housing association in East London. The person will be the first point of contact for incoming calls and emails to the Customer Services Team dealing with resident enquiries related to housing management, repairs and maintenance enquiries and complaints. Supporting the management...

  • Venue Administrator

    5 months ago


    Stratford, United Kingdom Gravity Max Stratford Full time

    **We are Gravity, let your career start here** We are Gravity, we are the UK’s biggest name in active entertainment. Fun is our key word, where our sites across the UK offer up to 30 activities from e-karting to trampoline parks, high wall climbing to augmented reality bowling. We are now currently looking for Operations Support Administrator to join our...

  • Customer Advisor

    5 months ago


    Stratford, United Kingdom Dove & Hawk Full time

    **Customer Advisor - Stratford (Hybrid) - £28,000 to £31,000 Dependant on Experience** My client, a successful Residential Management firm specialising in Build-to-Rent and Student Accommodation across London, are currently seeking Customer Advisor to join their Customer Hub team in the vibrant office in Stratford. This is an excellent opportunity to...