Office Administrator
7 months ago
**Job Title**: Office Administrator (Stratford Head Office) - 14-Month Fixed-Term Contract (Maternity Cover)
**Location**: Stratford, London
**Salary**: £30,000 per annum (negotiable up to £32,000) + possibility of 1 day working from home
Are you an organised, multitasking person with exceptional communication skills? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you Our client, based in Stratford, is seeking an Office Administrator to join their Customer Care Team on a 14-month Fixed-Term Contract, covering maternity leave at their Stratford Head Office.
**Key Responsibilities**:
As the Office Administrator, your main responsibility will be managing the divisional customer care inbox. This involves:
- Liaising with various teams within the organisation to gather information.
- Redirecting queries to relevant colleagues within the customer care team.
- Identifying and flagging potential customer complaints for further investigation.
Additional responsibilities include:
- Tracking team holiday and leave schedules.
- Maintaining and organising daily health and safety paperwork.
- Booking training sessions for the wider team.
- Managing and processing landlord certificates.
- Collating weekly customer care reports.
- Issuing daily customer care scores.
- Acknowledging and logging customer complaints.
- Redirecting customer queries to the appropriate teams.
**Qualifications and Experience**:
- Proven experience in a similar role with a focus on administrative tasks.
- Exceptional organisational skills.
- Strong ability to multitask effectively.
- Excellent written and verbal communication skills.
- Prior experience dealing with busy inboxes.
- Understanding of defects and related administrative tasks.
- Familiarity with New Homes Customer Care is advantageous.
**How to Apply**:
**Job Types**: Full-time, Fixed term contract, Temp to perm
Contract length: 14 months
**Salary**: £30,000.00-£35,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Stratford: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (required)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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