ASB Officer

We are currently seeking anti-social behaviour for part hybrid roles in East London, candidates must have previous experience and a driving license.
Purpose:
• To provide a responsive and effective service to residents who are experiencing serious Anti-Social Behaviour (ASB) or criminal activity.
• To support residents to feel safe in their homes and communities.
• To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures.
• To enforce the terms of the Tenancy Agreement with perpetrators of ASB.
• To provide expertise to Neighbourhood Housing Lead’s on the best course of action with ASB cases, including supporting both perpetrators and victims of ASB.
Key Responsibilities / Deliverables:
• Provide effective and sensitive case management in severe ASB cases and provide advice and support on lower level ASB to colleagues.
• Implement a solutions approach to reducing harm and support residents to feel safe within their homes and communities.
• Work collaboratively with colleagues from across the business to reduce and resolve ASB.
• Provide a proactive ASB service including investigative, enforcement and prevention activities.
• Ensure effective support to both ASB complainants and alleged ASB perpetrators to ensure positive outcomes.
• Prepare legal documents, instruct solicitors, and attend court.
• Extensive liaison with stakeholders and other statutory agencies in the resolution of ASB.
• Support Neighbourhood Housing Lead’s in proactively initiating preventative community projects which help to minimize/prevent ASB.
• Achieve agreed customer satisfaction measures and performance metrics.
• Support the resolution of customer queries and complaints and Councillor/MP enquiries, providing expert advice and guidance on the most complex and sensitive ASB cases.
•Participate in the ASB teams' duty rota, to resolve customer queries about serious ASB at first point of contact and support residents who are experiencing serious ASB.
• Other reasonable duties in line with the needs of the business.
• Full driving licence and access to a vehicle with business use insurance.
•Trained in mediation and restorative Justice practices, or willing to accept training to deliver these solutions.
• Ability to advocate at court through rights of audience to secure enforceable legal orders and/or court directions

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