IT Technical Support Officer

3 weeks ago


Malton, United Kingdom 4Recruitment Services Full time

**IT Technical Support Officer - Malton (Temp Vacancy)**

**Umbrella Pay Rate:£18.00ph**

**Full-Time (37 hours)**

**Job Purpose**:

- Day-to-day efficient operation of the HelpDesk
- Providing support and advice to users through the production of relevant guides, FAQs and basic training
- Supporting the inventory management, license management and procurement requirements of the IT service
- Maintaining the Council’s IT Infrastructure and end-user devices in-line with operational requirements, Council IT security policies and PSN/GDPR requirements
- Providing technical input into projects
- Embedding ITIL standards in all aspects of the department’s activities

**Accountabilities**:

- Providing technical support to end-users via the HelpDesk, including prompt resolution of a wide range of issues
- The implementation, maintenance and development of the Council’s IT infrastructure and system security
- Promoting and facilitating efficient use and development of technology and digital equipment across the Council
- Advising on/contributing to the implementation of new technologies, taking account of Ryedale District Council’s IT architecture as a whole
- Working with Business Transformation Team and other colleagues on project work to digitize, streamline and improve Council processes
- Providing basic training to end-users to enable them to get the best from ICT equipment and software
- Triaging issues that cannot be solved internally to the appropriate external resource for resolution, and managing issues through to successful resolution
- Using service and performance-tracking software to ensure that requests for service are properly logged and followed through to conclusion
- Contributing to the support and maintenance of all aspects of the Council’s IT infrastructure, LAN and WAN in-line, with the Council IT security policy and PSN / GDPR requirements
- Contributing to the technical aspects of the IT Disaster Recovery plan and supporting regular testing of the plan to ensure the successful recovery of ICT systems in a disaster recovery scenario
- Advanced network troubleshooting including checking connectivity of devices and related network settings
- Liaising with third parties to support internal services or networked PC hardware.This includes managing the repair/support and following it through to an acceptable conclusion for the customer.
- Providing audio-visual equipment support for all Council events, including support for the voting system and the audio recording of Council committees
- Management and configuration of the telephony systems in conjunction with any external suppliers
- Managing and updating the door access control system
- Writing and maintaining professional system documentation
- Contributing to the design and implementation of technical projects

**We offer**:

- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.**

To discuss this vacancy or other vacancies in your area please contact



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