Customer Support Administrator

2 weeks ago

St Helens, United Kingdom Handepay Full time

Job Advert

**Customer Support Administrator**

Haydock, Merseyside

£21,630 per annum

Would you like to join a successful, established and growing company with an enviable reputation?

We inspire individuals to be outstanding in what they do and encourage all our employees to be enthusiastic about new challenges and have the drive to succeed.

Merchant Rentals, part of the PayPoint Group, specialise in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories. We manage an existing customer base of over 30,000 UK customers and require a skilled and efficient Customer Support Advisor to join our team.

**Role**:
The Customer Support Team are responsible for dealing with existing customers of Merchant Rentals, handling queries and complaints, amendments to contracts and cancellations. The team predominantly work to KPI’s around termination processes, collection and return of equipment and customer call statistics.

**Main Duties**:

- Day to day responsibilities include checking hire agreements for customers whose lease is expiring and checking returned equipment.
- Allocating customers to the database.
- Handling incoming enquiries and customer complaints.
- You will also be speaking with customers looking for settlement figures who are wishing to cancel their contract.

**Essential Skills and Attributes**:

- A team player with attention to detail.
- You will be a confident communicator who takes ownership of customers completing documentation and working to agreed SLA’s.

Our contracted working hours are 37.25 per week Monday to Friday with flexibility around start and finish times from 9 am until 6.30pm. We are focused on ensuring our team enjoy a good work-life balance.

**Benefits**
- 30 days annual leave (inclusive of 8 UK bank holidays)
- Opportunity to progress through the business
- Company share incentive plan
- Discounts through our employee benefits platform
- Vouchers for eye test scheme
- Offices conveniently located on the A580, close to M6 with free on-site parking
- Appointment time scheme
- Employee social events, lunches and fun activities
- Free refreshments provided

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