Head of Visitor Experience

1 month ago


Oxford, United Kingdom University of Oxford Full time

Are you the Ashmolean Museum’s Head of Visitor Experience for the next 12 months?

**About the role**

The Ashmolean Museum’s Visitor Experience team delivers a world class service for every visitor, welcoming them to the museum, answering questions, encouraging donations and other secondary spending, and playing a vital role in the safety and security of our valuable and irreplaceable collections.

This is a fixed term, maternity cover post for 12 months, working 37.5 hours per week, including some weekends and Bank Holidays.

**About You**
- Do you want to lead for a year our large Visitor Experience team, proactively maintaining a high-quality public space environment, providing excellent customer service, while actively engaging with all visitors and adhering to health and safety procedures?
- Do you want to develop and implement the departmental plans, ensuring efficient service delivery, providing value for money, while working collaboratively across the Museum and the University of Oxford?
- Do you want to be a visible presence in the museum for visitors and team members, as part of the duty management rota that includes weekend and bank holiday working?
- Are you experienced in successfully building, developing, motivating, leading, and managing large, multi-disciplined, customer-focussed teams with dynamism, empathy, and resilience?
- Are you a problem solver with experience of achieving results in complex, pressured environments, with strict security procedures?
- Are you well organised with strong administrative skills and the ability to multitask and prioritise appropriately?

**What We Offer**
- As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

- An excellent contributory pension scheme
- 38 days annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans

**Diversity**

**How to apply



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