Visitor Experience Duty Manager
2 weeks ago
The Ashmolean Museum is seeking to appoint a variable hours Duty Manager to join the Visitor Experience team. The Ashmolean is the University of Oxford’s museum of art and archaeology, founded in 1683. Our world-famous collections range from Egyptian mummies to contemporary art, telling human stories across cultures and across time.
As a world-class museum and cultural destination we seek to broaden our reach, welcome everyone and offer experiences which are innovative, inspiring and relevant. We preserve, enhance and share our collections and knowledge to promote research, learning and enjoyment, to enrich lives and expand our understanding of the world and our shared humanity.
As a Visitor Experience Duty Manager you will supervise and lead the largest team in the Museum. Your role will be supported by department Supervisors and the Head and Deputy Head of Visitor Experience to ensure you can deliver the key aims of the Visitor Experience Team and overall Museum Strategy.
You will be responsible for ensuring that our team of Visitor Experience Assistants (VEAs) provide an exceptional service to all of our visitors. You will also support our security operation by ensuring that public areas are always efficiently staffed and that the team is well trained, motivated and managed. Your role will require you to regularly act as the Duty Manager on an ad hoc basis covering week days, evenings, weekends, bank holidays and some late night events.
This is a permanent, variable hours post.
This role involves interacting with visitors, volunteers and the front of house team while moving around galleries. The ability to stand and walk for prolonged periods is required, since there is limited opportunity to sit during the shift. You may also be required to lift, carry and move objects (with or without adaptations) which on occasion may by heavy. All necessary health and safety training will be provided.
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Visitor Experience Supervisor
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Oxford, United Kingdom University of Oxford Full timeManaging the team of Visitor Experience Assistants on a day to day basis and leading on team initiatives, you will ensure the smooth operational running of the museum and be responsible for ensuring the VEA’s provide an exceptional service to all of our visitors. As one of three Visitor Experience Supervisors, you will manage the administration of payroll...
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